Senior Manager Business Systems
Description
Who we are
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.
We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
About the role
The Sr Business Systems Manager has responsibility for managing Quantum’s Salesforce platform, which includes Sales & Service Cloud and CPQ, and its Finance systems, which include Sage Intacct, Workday Adaptive, Alteryx, IronClad, Workday Procurement and other support tools. The Manager will work closely with Functional Leaders, end users and Information Technology leaders to ensure these corporate systems align with and integrate where necessary, with each other and the company’s broader technology deployed for operations. Responsibilities will include ensuring systems meet users’ needs, have appropriate controls to ensure reliance on data output and are scalable for company growth.
Location: This position can be remote or hybrid based at our Dublin, OH campus.
What you’ll do (Essential Responsibilities)
Develop strategy and positioning of the Salesforce platform for use by Sales, CEG, Marketing and Operations. Continual evaluation of business needs against platform functionality.
Build and maintain strategy around Finance systems, working closely with functional leaders to ensure deployed technology meets user needs. Assist functional leaders in exploring new technology to support the growing business (i.e. Gen AI, Data Analytics and Finance Processing tools).
Coordinate with the IT team to integrate Salesforce and Financial data with other IT managed platforms/data warehouses as required by the business’s initiatives. Ensure data security meets company standards and support SOC II and financial audits as needed.
Manage ongoing system administration (maintaining user roles, security settings, profiles, work-flow rules and data integrity). Monitor and resolve issues/bug fixes.
Oversee documentation and maintenance of internal controls for key data points and processes within the assigned systems. Create and maintain documentation on processes, policies, application configuration and training materials for users
Develop and maintain relationship with vendor account representatives and related product representatives (i.e. Salesforce, Adaptive, Sage Intacct, IronClad, etc.)
Lead and manage Salesforce and Finance administration staff in support of above functions.
All other duties as assigned.
What you’ll bring (Qualifications)
Education: Bachelor’s or associate degree with preferred major in Business or Information Technology.
Licensure/Certifications: Salesforce SalesCoud and CPQ certifications required
Experience: 7-10 years of strong technical and functional experience with Salesforce
Experience supporting Finance systems is preferred, but not required (see list of systems below)
Subject Matter Expert (SME) on operations/processes/configuration of Salesforce
Exceptional critical thinking and analytical skills
Excellent written and verbal communication skills
Exceptional relationship management and intrapersonal communication skills
Desire to develop, lead and manage team of internal Salesforce and Finance system administration staff
Protect of our company and member’s data every day by committing to work within our company ethics and policies
Key Systems Supported (current as of Dec 2025; subject to change as business needs evolve):
Salesforce Cloud w/ CPQ
Key SF integrations include: ProlifIQ / Loopio / Formstack / Salesloft / MiEdge / LinkedIn Sales Navigator / Seismic
Workday Adaptive (FP&A)
Sage Intacct (Accounting)
UKG (Payroll)
Concur Travel and Expense Reporting
Various Online Banking Services
Alteryx (for Billing and Performance Guarantee accounting)
IronClad CLM
Various tax related tools
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What’s in it for you
- Compensation: Competitive base and incentive compensation
- Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
- Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
- Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
- Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
- Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!
What you should know
- Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
- Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
- Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
- Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
- Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
- Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
- Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.