Senior Client Success Executive
Description
Who we are
Founded in 1999, Quantum Health is a privately-owned, independent healthcare navigation organization. As the company that invented healthcare navigation, Quantum Health continues to set the standard and in 2025 acquired leading healthcare technology company Embold Health. This further strengthens the AI and provider search capabilities to guide members to the right care. Together, the teams lead the industry in healthcare navigation, simplifying care journeys, improving outcomes and controlling rising costs for organizations of all sizes. This role supports the Embold Health division.
We’re committed to building diverse and inclusive teams across our so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
About the role
As a Senior Client Success Executive, you will serve as the executive strategic partner to Embold’s most complex and high-profile employer, health plan, and ecosystem clients. This role extends well beyond traditional account management. You will own multi-year account strategy, drive measurable financial performance, influence executive stakeholders, and position Embold as a long-term, indispensable partner.
Our clients are sophisticated, data-driven organizations seeking both innovation and measurable results. They expect high-touch engagement, executive-level insight, and a clear connection between healthcare quality, cost management, and financial outcomes. You will operate at the intersection of product strategy, healthcare economics, and enterprise partnership - translating Embold’s analytics into strategic business value.
This is a highly visible enterprise role requiring deep industry expertise, commercial ownership, and the ability to lead in complex, multi-stakeholder environments.
Location: This position is located at our Nashville, TN office with hybrid flexibility or may work remotely anywhere in the United States of America.
What you’ll do (Essential Responsibilities)
Strategic & Executive Account Leadership
Own and drive multi-year strategic account plans aligned to each client’s business objectives, benefits strategy, and financial priorities.
Serve as a trusted advisor to senior leaders across HR, benefits, finance, procurement, and executive teams.
Lead executive business reviews that connect performance metrics to strategic and financial outcomes.
Anticipate evolving client needs based on market dynamics and proactively recommend high-impact initiatives.
Influence client decision-making across complex stakeholder environments with competing priorities.
Convey client strategic priorities internally and mobilize cross-functional teams to deliver against defined success plans.
Commercial Ownership, Retention, and Growth
Own revenue retention and growth across assigned strategic accounts, with clear accountability for renewals, expansion, and long-term value realization.
Proactively lead renewal strategy and negotiations, minimizing churn through ongoing executive engagement and demonstrated performance impact.
Identify and execute account growth strategies, including upsell and cross-sell opportunities aligned to client priorities.
Maintain forecast accuracy and revenue visibility, ensuring disciplined commercial management across strategic accounts.
Monitor overall account health using performance, engagement, and financial indicators to proactively mitigate risk and surface expansion opportunities.
Industry & Market Advisory
Bring deep expertise in the employer-sponsored healthcare ecosystem, including self-funded employers, health plans, TPAs, PBMs, and point solutions.
Advise clients on regulatory changes, industry trends, and competitive dynamics.
Provide market-informed recommendations that elevate Embold from vendor to strategic thought partner.
Represent Embold’s strategic direction and product evolution credibly in executive forums.
Cross-Functional Orchestration & Governance
Serve as the voice of the client internally, influencing product roadmap, analytics development, and go-to-market strategy.
Orchestrate cross-functional teams (Product, Data & Insights, Marketing, Sales, Operations) to deliver high-impact, customized solutions.
Ensure disciplined execution through structured governance, risk management, and proactive escalation resolution.
Develop scalable frameworks that enable high-touch strategic engagement while supporting operational efficiency.
Other duties as assigned
What you’ll bring (Qualifications)
Education: Bachelor’s degree required; MBA or advanced degree preferred.
Experience: 12+ years of experience in strategic account management, healthcare consulting, benefits strategy, or enterprise client leadership.
Deep knowledge of the employer-sponsored healthcare ecosystem.
Demonstrated ability to handle high pressure situations, complex scenarios, and sophisticated clients.
Demonstrated financial acumen, including ability to interpret and communicate ROI, cost trends, and value-based performance metrics.
Experience leading executive-level conversations and complex negotiations.
Proven success managing large, complex enterprise accounts with multiple stakeholders.
Strong consultative facilitation skills and executive presence.
Experience influencing cross-functional teams without direct authority.
Experience with CRM software, Salesforce experience preferred.
Background in healthcare analytics, value-based care, benefits consulting, or health technology.
Experience working with innovative, high-demand employer or health plan clients requiring customization and strategic partnership.
Existing professional network within employer benefits, health plan, or consultant markets.
Experience supporting strategic pipeline development or pre-sale initiatives.
Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.
What’s in it for you
- Compensation: Competitive base and incentive compensation
- Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
- Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
- Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
- Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
- Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!
What you should know
- Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
- Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
- Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
- Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
- Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
- Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
- Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.