Billing & Collections Specialist (B2B)
Description
Location: This position is located at our Dublin, OH campus with hybrid flexibility.
Who we are
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.
We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
About the role
The Billing and Collections Specialist supports the accounting functions of the business; specifically, the billing and receivables process as well as the month end general ledger close process by preparing entries and reconciliations. The Billing and Collections Specialist is the subject matter expert on billing and receivable matters and quickly resolves questions or issues raised by clients and company leaders. This position is also responsible for helping to build and implement systems around routine transaction processing, increase automation and efficiencies as well as prepare and update internal control documentation for billing and cash collections process.
What you’ll do (Essential Responsibilities)
- Ensure proper billing to all clients in an accurate and timely manner. Review sales agreements, enter billing rates into Salesforce, calculate minimums per the contract, and review contractual items such as credits and performance guarantees.
- Engage with Sales, Client Engagement, Business Intelligence, Legal and other departments to understand pricing, client member counts and other arrangements within client agreements.
- Review the aging accounts receivable and send notices out to clients on a weekly basis and more frequently as needed.
- Work with Client Executives to resolve repeat late payments and notify management of any ongoing issues or trends in receivables.
- Collaborate internally with key client relationship roles to ensure client satisfaction. Act as the company’s first point of contact and subject matter expert for all customer and internal billing questions. Drive resolution while maintaining client satisfaction.
- Engage with Eligibility, Client Executive, and Business Intelligence teams to ensure billing reports are accurate and any issues are investigated and resolved timely.
- Assist with monthly close and balance sheet reconciliations.
- Document and keep various processes and policies updated related to billing, receivables, and the general ledger. Review current processes and evaluate for efficiencies and continued process improvement as the business grows.
- All other duties as assigned.
What you’ll bring (Qualifications)
- Education: Associate degree or equivalent combination of education and experience
- 3-5+ years of billing experience
- Prior collections experience preferred
- An aptitude for order, organization, process and attention to detail
- A team player with strong interpersonal skills, including exceptional communication and organizational skills
- A can-do attitude that is driven but patient and flexible when others don’t understand or prioritize similarly
- An understanding of what is mission critical and what can be adapted
- Ability to map existing processes and evaluate for improvement in efficiency and internal controls
- Passion for advancing technical skills around accounting and related reporting software
- Ability to manage priorities and projects spanning multiple departments
- Experience with the Sage Intacct, Microsoft Power Apps, and Salesforce helpful
- Proficiency with Word, Excel, and Outlook
- Ability to read and interpret service agreements
- Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies
- Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
- A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.
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What’s in it for you
- Compensation: Competitive base and incentive compensation
- Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
- Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
- Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
- Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
- Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!
What you should know
- Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
- Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
- Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
- Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
- Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
- Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
- Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.