Director, Client Reporting and Insights
Description
Who we are
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.
We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
About the role
The Director, Client Reporting & Insights role is critical in translating complex healthcare, claims, and operational data into meaningful insights and compelling stories for our clients. The ideal candidate combines deep health care industry knowledge, expertise in KPI development, and the ability to engage executive audiences with clarity and impact.
Location: This position is located at our Dublin, OH campus with hybrid flexibility. We will consider remote for the right candidate.
What you’ll do (Essential Responsibilities)
Lead Client Reporting Strategy: Design and execute a scalable reporting framework that highlights Quantum Health’s impact on cost, care quality, and member experience
Define & Operationalize KPIs: Build and refine KPIs that measure clinical, financial, and operational performance across healthcare navigation programs
Tell the Value Story: Translate complex data into clear, compelling narratives that demonstrate measurable outcomes and ROI for clients
Deliver Executive Insights: Present performance results and strategic insights to senior client stakeholders, including HR, Benefits, and Finance executives
Bridge Operations & Metrics: Develop deep understanding of care coordination, claims, and member engagement workflows to ensure KPIs accurately reflect performance
Collaborate Cross-Functionally: Partner with Client Success, Finance, Clinical, Operations, and Executive teams to align on reporting priorities and insights
Build & Lead a High-Performing Team: Develop and manager a multidisciplinary reporting team, including finance and data/technology professionals
Drive Innovation & Scale: Enhance reporting capabilities through automation, standardization, and advanced analytics and visualization tools
Other duties as assigned
What you’ll bring (Qualifications)
Education: Bachelor’s degree in business, finance or tech related field
Experience: 8-12+ years of experience leading client reporting, analytics, or performance measurement functions
Deep healthcare experience required, including strong knowledge of health insurance, claims, and employer-sponsored benefits
Proven ability to define, build, and operationalize KPI frameworks tied to business and client outcomes
Demonstrated success presenting complex healthcare metrics to executive-level client audiences
Strong understanding of healthcare operations and the ability to translate workflows into meaningful performance indicators
Experience building and leading cross-functional teams (finance + data/technology)
Exceptional communication and storytelling skills, with the ability to clearly convey product and service value
Strong collaboration skills and ability to influence across a matrixed organization
Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies
Preferred Qualifications:
MBA or equivalent advanced degree preferred
Experience with healthcare navigation, care management, or population health models
Proficiency with BI and visualization tools (e.g., AWS’s Quick, Power BI, Tableau)
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What’s in it for you
- Compensation: Competitive base and incentive compensation
- Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
- Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
- Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
- Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
- Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!
What you should know
- Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
- Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
- Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
- Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
- Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
- Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
- Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.