Quantum Health Careers

Location: This position can be remote or hybrid based out of our Dublin, OH campus. 

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.  

About the role

The Director of Client Engagement plays a pivotal role in ensuring Quantum Health delivers a consistently exceptional client experience. This leader oversees and develops client-facing teams, ensuring day-to-day operational excellence while enabling Client Success leads to focus on strategic growth and value delivery. The Director partners closely with HR, finance, and client advisors to streamline services, strengthen executive relationships, and drive measurable outcomes in client satisfaction, retention, and expansion. Ultimately, this role ensures Quantum Health maintains and grows trusted partnerships with our clients by combining strategic oversight with operational discipline.

What you’ll do

• Lead, coach, and develop Client Success leads to deliver best-in-class client service.
• Set clear expectations, provide regular feedback, and drive professional growth and retention within the team.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Provide executive-level oversight of client engagement strategies, ensuring alignment with client
• objectives and Quantum Health’s value proposition.
• Monitor client performance metrics (NPS, ROI, PGs, retention) and proactively address risks.
• Standardize processes and tools to ensure consistency across all client touchpoints.
• Serve as an escalation point and trusted advisor for key client stakeholders, including HR, Finance, and Benefits leadership.
• Anticipate client needs, address concerns quickly, and ensure alignment with strategic initiatives.
• Partner with internal teams (BI, Clinical, Operations, Product) to bring forward proactive insights and solutions.
• Build and maintain relationships with clients’ consultants, brokers, and advisors to reinforce Quantum Health’s value.

• Ensure accurate, timely, and strategic communication to consultants to support client renewals and growth.             
• Process, Growth & Retention Initiatives
• Partner cross-functionally to enhance processes, reporting, and client communications. Identify and implement best practices that improve efficiency, client satisfaction, and long-term retention.
• Contribute to enterprise initiatives that strengthen Quantum Health’s competitive positioning and
• scalability.
• All other duties as assigned.

What you’ll bring

• Bachelor’s degree in business, healthcare administration, or related field (Master’s preferred).
• 10+ years’ experience in client engagement, consulting, or healthcare services, with strong knowledge of employer benefits and healthcare trends.
• 3+ years leading and developing high-performing client-facing teams.
• Proven ability to manage executive relationships and complex client accounts.
• Exceptional communication and executive presence; strong presentation and influencing skills.
• Proficiency in MS Office Suite, CRM systems, and data-driven reporting tools.
• Travel up to 30%.
• Commitment to protecting company and member data, always working within ethical and compliance standards.
• A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.
• Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies. 
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently. 
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily. 

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