Care Coordinator, Bilingual - Spanish - Patient Services

Posted: 03/01/2022
Customer Service Dublin, Ohio


Description

Starting Pay: Minimum $18.00 - Maximum $24.00 per/hour*
Shift Differential: + $0.50 per/hour between 11:00am-8:30pm EST; + $1.50 per/hour between 12:00pm-10:00pm EST

We’re on a mission to make healthcare simpler and more effective. We fight to ensure our members get the care they need, when they need it, at the most affordable cost – that’s what makes us Healthcare Warriors™. If you’d like to join us, we’d love to talk to you – even if you don’t match every single requirement.

The Care Coordinator (Bilingual - Spanish) is Quantum Health’s entry point into healthcare navigation. Some people know them as Patient Service Representatives (PSRs), but they’re so much more. They’re tech-savvy helpers, investigators and problem solvers. They interact with our members, clinicians and service providers on the phone, using leading technology to simplify the complex healthcare landscape. Most importantly – no experience is required. Our paid six-week training program provides everything needed to succeed in this rapidly growing industry. 


What you’ll do

  • Provide exceptional customer service, in both English and Spanish, through inbound/outbound calls in our modern, fast-paced, contact center environment.
  • Offer empathetic member guidance, including verification of benefits and creation of authorizations for treatment based on the members’ health plan.
  • Ask probing questions to recognize additional patient needs, including those beyond their current healthcare benefits and provide additional resources/solutions whenever possible.
  • Act as an advocate for our members by communicating with network liaisons, clinical professionals and finance staff members at hospitals and medical offices.
  • Partner with internal clinical professionals in providing member guidance and identify when members should be connected directly with Quantum Health Nurses.
  • Investigate financial discrepancies and claim issues to ensure our members and clients are billed appropriately.
  • Participate in stretch assignments, special projects and leadership development programming, as available, to gain business exposure and build a rewarding career with the organization.
  • All other duties as assigned.


What you’ll bring

  • Education: High School Diploma or General Education Development (GED) equivalent.
  • Language: Spoken and written fluency in both English and Spanish.
  • Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
  • Strong customer service skills with a caring personality, willing to put in extra effort to ensure our members are taken care of during potentially difficult times.
  • Excellent communication skills (spoken and written); comfortable talking on the phone for extended periods of time and replying to emails in a timely manner.
  • Trustworthy and accountable behavior, capable of viewing and maintaining confidential personal information daily.
  • Willingness to routinely, reliably come to work on schedule and adjust shift/scheduling based on the needs of the organization (including occasional paid overtime).


What’s in it for you

  • Compensation: Competitive base pay, incentive plans and employee referral bonuses.
  • Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, TelaDoc services and more.
  • Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
  • Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
  • Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
  • Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision. 
  • Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! Check out our home: https://youtu.be/xRnbvCW_YgA


What you should know

  • Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
  • Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check
  • Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer.
  • Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party. 
  • Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.

 
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Actual compensation is based on a combination of experience and qualifications*
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