Technical Account Representative
A Technical Account Representative brings deep knowledge and understanding of Qualys product suite by providing proactive guidance, support for our customers.
Contact potential clients through calls, emails.
Proactively support Qualys product line via primarily email, phone, chat, ensuring problem resolution for new customers.
Present Qualys to potential customers. Ability to articulate benefits of Qualys products and services for both technical and non-technical audiences.
Provide technical & functional support for new customers. Ability to demonstrate proof of value engagement with customer. This includes enabling accounts, services, configuring Qualys products on cloud & data center solutions for onboarding new customers.
Act as an interface between Customer & Technical Account Managers.
Work closely with customers to grow and expand the implementation/integration of Qualys products and services.
Identify client needs and suggest appropriate products/services.
Providing guidance for customers on the use of Qualys products.
Exceptional written and oral communication skills.
Basic knowledge of network, TCP/ IP, security services, cloud services.
Basic network troubleshooting skills and experience.
Ability to understand network and security infrastructure elements on advising how best to use Qualys products on cloud platforms.
Ability to work in rotational hours supporting global customers.
0-3 years of Customer success/Technical support.
Preferred pre-sales experience in computer networking or information security or public clouds.