Cloud Infrastructure Manager

Operations Requisition ID 4744 Pune, India

Description

DUTIES AND RESPONSIBILITIES:

  • Responsible for project deliverables
  • Responsible to work very closely with project management teams and schedule work allocation on regular basis.
  • Responsible to manage a pool of resources across different geographical locations.
  • Responsible to maintain low attrition ratio.
  • Manager will be required to maintain the skill level as well upskilling of existing resources.
  • Manager will have to own infrastructure as well data center deliverables.
  • Drive incident resolution, perform root cause analysis, implement improvements.
  • Reduce incidents and turnaround time in servers availability.
  • Collaborate with multiple teams in analyzing each service outage, measure, maintain and present the service quality metrics to management.
  • Responsible to maintain 24/7 service to customers and reduce MTTR in case of service interruption.
  • Identify and resolve customer issues related to Qualys products and services.
  • Participate in product design discussions and make appropriate recommendations.
  • Continuous monitoring improvement for the infrastructure.
  • Continuously work on productivity improvements by automating the work.
  • Manage infrastructure capacity at optimum level.
  • Reduce turn around time of the business deliverables.
  • Manage Backups and implement disaster recovery solutions.
  • Manage on premise or public cloud implementation as well lead new deployments.
  • Design and implement infrastructure solutions.


KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • 15+ years of experience in infrastructure management
  • 10+ years of production support experience
  • 5+ years of people management experience.
  • BS or Engineering in Computer science or electronics or related IT focused.
  • Extensive knowledge of Linux systems including hardware, software, and applications.
  • Working knowledge of VMware and other virtualization products.
  • Working knowledge on at least one of public cloud platforms like OCI, AWS, Azure, GCP and other cloud platforms.
  • Preferred experience with Puppet, Ansible, Jenkins, Terraform.
  • Experience with Storage will be an added advantage.
  • Provide hands-on technical leadership in design and support of linux servers
  • Should have good knowledge of information security principles and practices, understanding of security protocols and standards.
  • Working experience in SaaS and public cloud is highly desirable.
  • Applicant should have a valid passport.
  • Must be able to work in a cross cultural environment.
  • Must have exceptional verbal, written, interpersonal and presentation skills.
  • Must be able to work on 24/7 on-call schedule.
  • Must be able to work constructively in team environment.

EEO Employer/Vet/Disabled