Cloud Infrastructure Manager

Operations Requisition ID 3691 Foster City, California

Description

The Cloud Infrastructure Manager will be responsible for a team management as well administration and maintenance of the Qualys applications world-wide and will be working closely with Development/Engineering, DBA, Networking, Support teams and Worldwide Customers to provide 24x7 Support for Qualys production applications.


DUTIES AND RESPONSIBILITIES:

  • Responsible for project deliverable
  • Responsible to work very closely with project management teams and schedule work allocation on periodic basis.
  • Responsible to manage a pool of resources across different geographical locations.
  • Responsible to maintain low attrition ratio.
  • Manager will be required to maintain the skill level as well training of existing resources.
  • Manager will have to own infrastructure as well data center deliverable.
  • Reduce incidents in infrastructure domain and turn around time in servers availability.
  • Accountable for all incidents in infrastructure domain and work with team and provide data and root cause analysis for each service impacting incident with all possible corrective actions for improvement.
  • Collaborate with multiple teams in analyzing each service outage, measure, maintain and present the service quality metrics to management.
  • Responsible to maintain 24/7 service to customers and reduce MTTR in case of service interruption.
  • Identify and resolve customer issues related to Qualys products and services.
  • Participate in product design discussions and make appropriate recommendations.


KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • 15+ years of experience in cloud infrastructure management including production support.
  • 5 years of people management experience.
  • BS or Engineering in Computer science or electronics or related IT focused.
  • Extensive knowledge of Unix/Linux systems including hardware, software and applications.
  • Extensive Knowledge of VMware and other virtualization products.
  • Extensive Knowledge on atleast one of public cloud platforms like AWS, Azure, GCP and other cloud platforms.
  • Hands on experience with Puppet, cloud formation
  • Hands on experience with infrastructure automation tools like Fabric, Cobbler, Packer
  • Expertise in different types of DNS, NTP configurations and troubleshooting.
  • Experience with Storage will be an added advantage.
  • Advanced level knowledge of network hardware and network protocols.
  • Provide hands-on technical leadership in design and support of Unix servers
  • Should have good knowledge of information security principles and practices, understanding of security protocols and standards.
  • Working experience in SaaS is highly desirable.
  • Perl and/or shell scripting considered a plus
  • Applicant should have a valid passport.
  • Must be able to work in a cross cultural environment.
  • Must have exceptional verbal, written, interpersonal and presentation skills.
  • Must be able to work on 24/7 on-call schedule.
  • Must be able to work constructively in team environment.

 

 

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