Senior Business Reporting Analyst

Technical Support Requisition ID 4471 Pune, India

Description

Qualys Support Program Office is looking for a Senior Business Reporting Analyst, who is a self-starter and meticulous, has the ability to connect data across disparate sources to produce next-level insights with advanced modeling and charting techniques to help make business decisions better, to join the Technical Support Program Office, responsibilities at a high-level include: -

  • Gathering and Data Input related to Support Processes and Scheduled/On-Demand Reporting.
  • Data analysis and interpretation
  • Preparing reports, business documents, infographics for Senior and Executive leadership
  • Contributing to the Design and maintenance of Data Management and Reporting Tools
  • Collaborating with business teams and leaders for reporting needs in a consultative capacity
  • Conducting System and Database audits

Responsibilities

Reporting

  • Maintain a wide variety of data available in Salesforce, Qualys Products, and other Disparate sources and actively analyze, interpret, and forecast different metrics, ensuring a high level of accuracy, timeliness, and usefulness of the data for the business leaders and teams
  • Use modeling strategies to provide an overview of new processes and enhanced procedures for business-wide reporting, frequently needing to exercise sound judgment, critical thinking, and excellent Stakeholder Management
  • Work with Program Managers to visualize the impact of initiatives and produce data related to program benefit measurements.
  • Troubleshoot and Train Users on Reports and Tools
  • Project Manage Reporting Initiatives to provide in-depth insights into business metrics, relationships, and trends
  • Prepare Infographic Executive Summaries for Mission Critical metrics.
  • Work on Ways to continually improve data management solutions for the teams.

Skills

  • SQL
  • Salesforce/Einstein
  • Excel
  • R or Python - Statistical Programming
  • Data Visualization
  • Excellent communication (written, verbal, presentation, interpersonal) Skills
  • Critical Thinking and Excellent Stakeholder Management skills

Good to Have

  • Data Warehousing
  • Experience with Machine Learning Models, NLP/NLU

Relevant Experience and Qualifications

  • Bachelor’s in Science/Engineering/Quantitative Disciplines (Math, Statistics), or equivalent relevant experience
  • Background in SaaS/Cybersecurity
  • Experience working in Customer facing Technical Support Organizations in a similar Role and a deep understanding of the Business
  • Adept at producing excellent infographic summaries and presenting to Senior/Executive leadership consistently

EEO Employer/Vet/Disabled