Technical Account Manager, Post-Sales - SMB

Sales Requisition ID 3655 Italy


The  Account Manager is in charge of managing the relationship with Small Business customers and the primary responsibility is to ensure the customer’s satisfaction.

The Post-Sales Account Manager will be responsible for renewing and upselling his/her client base quarterly and to ensure proper deployment of new and upsold services. 



Ideal candidate will come from a security and systems/networking background.

General knowledge of current IT security fields including Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT and Audit Tools , other enterprise security solutions

2-3 years of experience in the Software-as-a-Service (Saas ) industry providing Network Security, IT-Auditing and Policy Compliance solution and applications

Knowledge in variety of Federal Regulatory Compliance issues a plus: HIPAA, GLBA, Sarbanes Oxley SOX, FISMA , SCAP etc.

Knowledge of Auditing Frameworks a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP etc.

Must possess an excellent work ethic with a ”make it happen” attitude.

Fluent in Italian and English

Most work is done over the phone with some occasional travel to clients, partners, trade shows, etc.

EEO Employer/Vet/Disabled