Senior Information Developer

Technical Support Requisition ID 5997 Pune, India


Brief Description:
This role is within the TechPubs team of the Support organization and would create modern online content that helps users of Qualys Cloud Platform and its integrated apps. The ideal candidate is passionate about creating content that helps train users quickly and effectively in a modern way.  

Role and Responsibilities:

  • Contribute to the development of high-quality technical documentation by working with diverse stakeholders to scope, design, edit, and publish internal/external facing technical content.
  • Interactively contribute to the document creation and maintenance process.
  • Take ownership of the documentation for multiple products, follow through and complete the product cycle, and report accurate and timely status for all assignments.
  • Write and update high-quality help content and user interface (UI) messaging.
  • Create new help content that addresses user needs, use cases
  • Deliver a variety of content i.e. online help, quick starts, Support KB articles, FAQs, API user guides, videos
  • Work with reviewers to ensure technical accuracy and appropriateness of content according to prescribed project deliverables and schedules.
  • Performs tasks related to the construction of technical and non-technical illustrations and graphics or changes to existing illustrations/graphics.
  • Work closely with the Support team, Product Management, Development, QA, to drive the creation and production of technical information for blogs, Community, Knowledge Base system, technical white papers, etc.
  • Ensures compliance with customer requirements, company and government specifications, engineering standards, and language usage principles.
  • Ensure quality and timeliness of documentation.
  • Ability to concentrate, attention to detail, and command of the English language.
  • The lead must be a self-motivating and self-managing writer who can learn complex technologies quickly, and manage the entire process of writing top-quality documentation.
As a Senior Information Developer, the candidate should:
  • Have at least 8 years of technical writing experience
  • Have experience developing technical documentation for enterprise software audiences
  • Have worked on creating User Guides, Online Help, API documents, etc.
  • Have the ability to adjust priorities and quickly learn new technologies and software applications
  • Have the ability to effectively own and handle multiple products 
  • Have some experience leading/mentoring junior technical writers
  • Have been a team player
  • Demonstrate excellent communication and interpersonal skills with the ability to effectively work with global and culturally diverse departments and groups to gather the right information at the right time
  • Have the ability to ask the right questions to understand the product and product features well.
  • Hands-on experience with accepted team collaboration, authoring, and publishing tools
  • Have good editing skills and preferred to have hands-on with Adobe FrameMaker, Robohelp, Illustrator, Acrobat, Microsoft Office Tools/Suite, and Google Docs
  • Have the enthusiasm and eagerness to contribute towards building great technical content
  • Be able to think out-of-the-box for technical writing solutions
  • Be up-to-date with the latest trends in Technical Writing. 

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