Lead Technical Trainer

Technical Support Requisition ID 6074 United Kingdom

Description

Responsibilities 

  • Consult with stakeholders to define technical enablement needs; this is a shared responsibility with the training team as a whole  
  • Work with multiple teams, including Engineering, Product Management, and Support, to consolidate knowledge elements, review and validate the content and ensure training aligns with business requirements  
  • Deliver technical training to our customers, prospects, partners, and internal Qualys employees 
  • Produce high-quality technical courseware - presentations, videos, labs 
  • Contribute to the success of our online and self-paced training 
  • Manage training events - onsite and virtual classroom via WebEx/Zoom 
  • Provide product support and assist students with technical and business-related issues 
  • Work with the course development team to design, develop, maintain and deliver exceptional technical training materials in multiple modalities, including eLearning, videos, labs, and instructor-led classroom training 
  • Develop your skills to become a subject matter expert on flagship products you create and deliver training for, and address various knowledge needs for the support organization with the prime responsibility of training customers and employees.  
  • Design, build and maintain virtual lab environments and associated lab guides to support technical training courses 

 
 

Essential 

  • BSc/MSc degree or equivalent experience in Computer Science or related engineering field  
  • Excellent written and oral communication skills in English 
  • Multilingual a strong plus  
  • Must have previous experience in designing and developing materials and writing assessments for technical training 
  • Five years of working in an IT security product such as Endpoint Protection, Vulnerability Management, SIEM (Security Information and Event Management), Firewall, UTMs, Compliance solutions, Networking, etc. 
  • Experienced in building complex virtual environments 
  • Experience in creating/modifying custom scripts 
  • Experienced in working across multiple geographic regions 
  • Excellent oral presentation, written communication skills 
  • Ability to execute several parallel tasks and prioritize appropriately 
  • Ability to adapt to recent technologies and learn quickly. 
  • 5+ years of experience in delivering training, both in-person and remotely 
  • Received training certifications as Qualys Certified Specialist within the past year preferred. 
  • Comprehension of IaaS providers such as AWS EC2, Microsoft Azure, and Google Compute Platform 
  • Ability to adapt to recent technologies and learn quickly. 
  • Must be based in the UK 

 

Desirable 

  • Knowledge and/or experience using Qualys products 
  • Experience in certification delivery, as part of an education program 
  • Ability to understand the impact of decisions on other areas of the business 
  • Familiarity with external PCI scanning requirements 
  • Understanding of compliance standards such as CIS, NIST, etc 
  • Experienced in building complex virtual environments 
  • Experienced in creating/modifying custom scripts 
  • Experience with adult learning theory 
  • Experience with instructional design models 

 

A technical presentation will be required during the interview process. Sample videos and training materials the candidate has previously created will be a plus.  

EEO Employer/Vet/Disabled