IT Services Intern

Information Technology Requisition ID 5350 Foster City, California

Description

We are seeking a IT Services Intern and they will be part of our IT Team in our HQ office located in Foster City, CA. Your role primarily will be to provide hardware support services to new and existing employees with desktops and laptops of varying models such as Windows and Mac OSX operating systems. Qualys is a leading provider of information security and compliance with cloud solutions. Our goal is to build long-lasting relationships focused on the success of our colleagues and to provide outstanding service that exceeds expectations. Acting with a sense of urgency, the IT Technician (Intern) provides excellent customer service to our employees to ensure expected service levels and benchmarks are achieved or exceeded. We are looking for an intern who has a desire to learn, is reliable, and is excited about the opportunity to work with equipment and devices in a corporate environment

Duties

  • Perform troubleshooting and imaging of Mac and Windows environments
  • Document resolution steps and parts consumption in ticket software
  • Manage paperwork trail for the warranty claim process
  • Device setup with some diagnosis including parts testing and asset disposition
  • Complete assigned daily, weekly, and monthly tasks
  • Assist in the enrollment and roll-out of new client devices

 Requirements

  • Arrive on time to the office and training sessions
  • Maintain professional demeanor under stress
  • Strong listening skills
  • Manage time effectively
  • Maintain a clean and organized workspace
  • Operate effectively in a team environment
  • Adhere to Qualys standard operating procedures
  • Technical degree or equivalent experience is a plus

EEO Employer/Vet/Disabled