Technical Account Manager, Post-Sales SME- Canada
Post-Sales Technical Account Manager to support the existing small to medium size customers within Canada. This is a technical and account management role requiring experience within the field of IT security. Familiarity with the Qualys applications is preferred
The Technical Account Manager is in charge of managing the relationship with Small and Medium sized customers within Canada and the primary responsibility is to ensure the customer’s satisfaction.
The Post-Sales Account Manager will be responsible for renewing and upselling his/her client base quarterly and to ensure proper deployment of new and upsold services.
The Account Manager will connect on a regular basis with our existing customers and perform technical checkups. The Account Manager will serve as the primary point of contact for his/her customers and will assist with inquiries with the help of the resources such as Support, Pre-Sales or Management. He/She will be responsible for gathering customer feedback, details, and use cases and delivering it to the internal organization/Product Manger as data points to drive product and company direction.
Success of this role will be measured by the annual renewal rate and upsell rate of SME customers, and their overall satisfaction. The Account Manager will work closely with Pre-Sales to help close customers from a technical perspective.
Ideal candidate will come from a security and systems/networking background and is familiar with tools such as Qualys.
General knowledge of current IT security fields including Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT, Audit Tools, and other enterprise security solutions
2-3 years of experience in the Software-as-a-Service (Saas ) industry providing Network Security, IT-Auditing and Policy Compliance solution and applications preferred.
Must possess an excellent work ethic with a ”make it happen” attitude.
Excellent written and verbal communication skills.
Most work is done over the phone with some occasional travel to clients, partners, trade shows, etc.