Project Manager (EHR software implementation)

Implementation Nashville, Tennessee United States Tampa, Florida


Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers.  Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients.  Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today!

Summary of the Project Manager
As an Implementation Manager, you will be overseeing the execution and completion of the Company’s technology solutions to various customers. You will be leading the project and supporting the company-client relationship while ensuring customer satisfaction. You’ll be tasked with budget analysis, labor planning, and coordinating activities between the client and company personnel. You’ll also be monitoring project completion from initiation through delivery to meet revenue and cost projections.

Responsibilities of the Project Manager

  • Manage the customer’s implementation project via Company’s GoLive system
  • Scheduled onsite meetings and trainings
  • Scheduled and ad-hoc phone calls utilizing web meeting software
  • Proactively manage customers to assure their success in utilizing Company software through project management and training
  • Document all of customer interactions following outlined documentation standards
  • Represent customers’ needs to Company senior management as necessary
  • Manage multiple software implementations with Company customers
  • Develop and maintain a positive relationship with customers and internal departments while going through the implementation process
  • Train customer on software functionality and set clear timelines for deliverables
  • Document, track, and provide support and troubleshooting assistance to resolve any issues that arise during implementation
  • Participate in the evolution of Company’s implementation process to assist the team in doubling, or even tripling, our productivity and output
  • Assist or lead data analysis for customer configurations to ensure a smooth and uneventful go-live and customer adoption of the platform for their organization.
  • Assist in sales process to describe implementation process and capabilities to potential customers.

Qualifications of the Project Manager

  • Bachelor’s degree, or relevant experience in lieu of a degree
  • 2+ years of experience software implementation
  • Experience with cloud of SaaS implementations and/or EHR/EMR Implementation
  • Data visualization
  • Configuration and form building
  • Behavior health or general healthcare is a plus
  • PMP certification is a plus

Knowledge, Skills, and Abilities of the Project Manager

  • Ability to interpret workflows and apply business strategies for improvement
  • Must have ability to work with patience, courtesy, and efficiency
  • Ability to communicate effectively and professionally, both verbally and in writing
  • Ability to analyze and communicate reporting deliverables
  • Ability to think quickly and logically to ensure solutions identified
  • Excellent customer service skills and organizational skills
  • Strong attention to detail and follow-through skills
  • Strong analytical and problem-solving skills
  • Strong organization and time management skills
  • Travel up to 25%
  • History of on-time implementation delivery

Qualifacts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.