Description

Salesforce Systems Administrator

The primary function of the Salesforce Administrator role is to improve and enhance our Salesforce platform, gathering requirements and feedback, designing best practice solutions, and managing the roadmap.  including optimization of existing tools and roadmap planning. This role will be responsible for managing the operational support, maintenance, and enhancements of Salesforce and associated integrated applications. 

Duties and Responsibilities

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Salesforce configuration changes, including, flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, applications, actions, custom settings, mobile administration, dashboards, and reports.
• Participate in the internal customer/user request intake process, document stakeholder requirements, and design and deliver solutions in partnership with Enterprise Technology leadership.
• Identify un-used or under-utilized features and add-ons to maximize platform value.
• Contribute to the communication of any platform changes to end users and stakeholders.
• Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Assist with proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• Ensure all system changes meet business requirements and proper documentation is provided for education and compliance.
• Participate in following change management/governance methodology (i.e., release cadence, sprints, or other) to ensure deadline delivery.
• Contribute to the systems documentation and technical maps.
• Review, maintain and improve all current security settings to ensure the highest level of customer protection.
• Assist with QA (Quality Assurance) activities, and where appropriate, UAT (User Acceptance Testing). activities, for the deployment of new functionality.
• Handle user support tickets related to the platform.
• Monitor and improve user adoption.
• Assist with new users and ongoing user training.
• Participates in Scrum ceremonies.

Knowledge and Application

• Experienced, certified Salesforce administrator.
• Experience with Sales Cloud, Service Cloud and Experience Cloud (Community).
• Advanced knowledge and experience building and administering complex Salesforce Flows and APEX code.
• Ability to use Microsoft Excel to assess, manipulate, and analyze data.
• Demonstrated competency with Sales Intelligence/Business Intelligence (BI) software, e.g., Tableau, Power BI.
• Direct experience creating and maintaining data governance frameworks, systems documentation, and technical maps.
• Ability to troubleshoot and perform Root Cause Analysis on application issues.
• Proven ability to think critically, analyze data, make tough decisions, and solve complex problems.
• Can effectively cope with change and ambiguity to find ways to advance work and projects.
• Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding; ability to communicate with all levels of the organization.
• Exceptionally organized, adept at time management and prioritization.
• Ability to manage multiple concurrent projects and drive projects to completion with minimal guidance.

Requirements

• Bachelor's degree in a related field and/or 5+ years’ equivalent work experience is required; 7+ years is preferred.
• Certified Salesforce Administrator.
• 5+ years Salesforce administration experience.
• 2+ years hands-on experience with Service Cloud and Experience Cloud (Communities).
• Additional Salesforce certifications such as Advanced Administrator are preferred.