Sr. Windows System Administrator

Engineering Lima, Peru


Description

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients.  Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.    
    
 
We follow a hybrid model, so employees are expected to be in the office 2 days per week.    
 
The        Opportunity:

 
You are responsible for ensuring reliability, security, and optimal performance of Qualifacts's IT infrastructure. Responsible for the day-to-day administration and maintenance of critical systems, servers, and networks, dedicated to preserving the integrity of our technology ecosystem. Implementing best practices, proactively addressing issues, and collaborating with cross-functional teams. Contributes to a seamless digital environment that empowers teams to excel in their respective roles. 
 
Your Responsibilities: 
  • Oversee the day-to-day operations, configuration, and maintenance of IT systems, including servers and storage devices.
  • Implement and help to manage robust cybersecurity measures, such as certificates, encryption protocols, to safeguard sensitive data and systems.
  • Coordinate and apply regular software updates, patches, and security fixes to keep systems current and secure.
  • Diagnose and resolve complex technical issues related to system performance, and functionality, ensuring minimal downtime and disruptions.
  • Monitor system performance, identify bottlenecks, and fine-tune configurations to enhance efficiency and user experience.
  • Develop and maintain comprehensive disaster recovery and business continuity plans to ensure rapid system restoration in case of outages or data loss.
  • Evaluate, plan, and implement new technologies and solutions that align with business goals and enhance IT capabilities.
  • Collaborate with cross-functional teams to understand their technical needs, provide support, and ensure seamless integration of systems.
  • Maintain detailed documentation of system configurations, procedures, and troubleshooting steps to facilitate knowledge sharing and continuity.
  • Monitor system usage trends and plan for future capacity needs, ensuring scalability to accommodate organizational growth.
  • Manage and supervise the technical tasks of the team.
  • Resolve technical requests from the team.

Qualifications:    

  • Technical or bachelor’s degree in computer science, Software Engineering, or another related degree.
  • Advanced English.
  • 5+ years of similar experience required.
  • Experience in managing and troubleshooting operating systems, Windows Server, Linux distributions, and DB MSQL.
  • Strong understanding of networking concepts, including TCP/IP, LAN/WAN, DNS, DHCP, VPN, and routing protocols.
  • Strong understanding of virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure).
  • Familiarity in scripting languages (PowerShell) for automating tasks and improving efficiency.
  • Experience with system monitoring tools to track system performance, identify issues, and optimize resource utilization.
What we offer you:    
  • Economic bonus and merit review.
  • Full Health Insurance (EPS and oncologic) for you and your direct dependents.
  • Fully paid English lessons.
  • All legal benefits (CTS, 30-day paid vacation per year, life insurance, etc.).
 
Qualifacts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, disability, etc.