Business Analyst

Software Development Vadodara, India


As a Business Analyst (BA) you will collaborate with behavioral and mental health facilities, internal subject matter experts, and development teams to create software solutions that will enhance our clients' ability to provide care and meet regulations. In this role you will become a fundamental part of helping Qualifacts succeed through our clients.

The BA understands concepts and thinks creatively, working from concept to the analysis, identifying alternatives and developing unique solutions; organized with the ability to prioritize, plan, proactively manage conflicts and priorities that can do multiple tasks at the same time effectively.  A team player with interpersonal skills, diplomatic, with the mentality of a win-win relationship builder.  Able to establish effective professional working relationships with clients and co-workers while handling stress in a professional and productive manner.  A natural explorer with high energy, drive, and innovation.

Essential Job Responsibilities:

Approx % of Time



●        Collaborates with management and functional teams to ensure that all software features and functions are documented, tested and validated.

●        Partner with business department leadership to prepare / support deployment of new software functionality.

●        Participates with project teams to troubleshoot defects (technical and functional) within production solution during post release support.

●       Consult with project and business stakeholders to develop, document, refine, and communicate business and technical requirements



●        Independently conducts business/systems analysis for Medium/Large computer applications and systems

●        Leads sessions with project stakeholders to elicit business requirements and ensure the results of the software development complies with user and business specifications

●        Design and create mockups, prototypes, documentation, and workflow diagrams to ensure designed products meet usability standards

●       Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding


●        Other duties as required




Bachelor’s degree



Licenses/ Certifications:




CBAP, ITIL, Lean Six Sigma

Years’ Experience:


Minimum of 2 years of direct Business Analyst experience in support of software development, or 4 years generally related experience


4+ years of business analysis experience specific to the development of healthcare applications is preferred

Knowledge, Skills and Abilities:


●        Familiarity with and experience in scrum/agile environment

●        Experience in using engineering tools such as ADO, Jira and Confluence for story writing, task planning, tracking and documentation needs

●        Experience in working with Engineering leaders and other peers (PO, Scrum Master, IT, QA) to ensure timely resolution of production issues reported by our clients

●        Familiar with Use Case diagrams and documents

●        Ability to conduct varied elicitation techniques (JAD, interview, observation, etc)

●        Ability to implement complex business models

●        Very strong organizational and analytic skills

●        Ability to prioritize based on multiple inputs and competing priorities.

●        Liaise between various business departments and groups

●        Excellent verbal and written communication skills

●        Client focused, Self-learner and problem solver 


Additional skills and experience as listed below is preferred but not required

●        Experience working in a SaaS environment.

●        Experience with UML documentation

●        Prior experience with Business Process Modeling

●       Knowledge of static and dynamic perspective analysis

●        Service Oriented Architecture and related technologies

●        Experience documenting use cases and business processes

●        Knowledge of the behavior health industry and practices is preferred

●        Demonstrated ability to find creative solutions and deal with ambiguity to solve complex business problems.