IT Application Administrator, Jira

Engineering Nashville, Tennessee


Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers.  Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients.  Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today!

Qualifacts Systems, LLC. Nashville, TN. IT Application Administrator, Jira.
*Work from home option available – Hybrid position*

Summary of the IT Application Administrator, Jira

Responsible for the operation, enhancement, maintenance, and championing of the internal applications (Jira and other Atlassian products, etc.) across Qualifacts. The Application Administrator works under moderate direction of the Director of Engineering Operations.

Responsibilities for the IT Application Administrator, Jira

  • Create, manage, and support all administrative functions associated with the Atlassian product suite
  • Create comprehensive JIRA workflows (with conditions, validators, and post functions), screen schemes, permission schemes, and notification schemes
  • Design & manage complex Jira/Confluence queries, dashboards for operational/performance reporting metrics and status reports
  • Devise, test, and deploy integrations between Atlassian products and other internal systems
  • Promote adoption and best practices among the system user community and conduct user-training and help-sessions for new features or implementations
  • Gather requirements from users, propose solutions that meet business needs, and deliver agreed upon solutions

Qualifications of the IT Application Administrator, Jira

  • Requires a bachelor’s degree in Computer Science, Computer Information Systems or closely related field and minimum 3 years of experience working with/supporting Jira and Confluence

Knowledge, Skills, and Abilities of the IT Application Administrator, Jira

  • Must have strong working knowledge of Agile (Scrum and Kanban) methodologies
  • Must be able to plan and develop solutions that incorporate both current and future needs
  • Experience working and communicating with cross functional teams and both technical and non-technical stakeholders
  • Must have strong JQL knowledge

Qualifacts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.