Sr. Scrum Master (Lima)

Engineering Lima, Peru


Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

Get to know us: & &

The Opportunity:

The Sr. Scrum Master guides and coaches the team for optimal execution and effectiveness. This role is responsible for ensuring that the team follows agile values, principles and continuously seeks to improve the team's processes and practices. The Scrum Master also builds strong working relationships between all stakeholder groups and provides an appropriate level of communication to various levels of leadership in the organization.

Your Responsibilities:
  • Guide and coach the team and organization to follow Agile/Scrum practices, facilitating Agile ceremonies as needed.
  • Assess the Scrum Maturity of the team and coach them to higher levels of maturity, at a sustainable pace.
  • Assist with internal and external communication, improve transparency, and radiate information throughout the organization.
  • Ensure that impediments are identified and resolved. Raise issues to the appropriate personnel to remove impediments to delivery progress. Identifies & monitors issues in team performance/team dynamics that are impacting delivery. 
  • Keep the team focused on delivering to the project success criteria as defined by the business.
  • Ensure that key metrics are captured, managed by the team, analyzed for improvement opportunities, and published to stakeholders.
  • Help build a productive environment where team members ‘own’ the product and enjoy working on it.
  • Support and educate the Product Owner, especially with respect to refining (aka grooming) and managing the product backlog and release plans.
  • Shepherd projects through the product development life cycle and provide coaching and guidance to the engineering teams on the process as needed.
  • Manage & monitors project plan, schedule and budget.
  • Lead the process of Continuous Improvement and shares Lessons Learned across delivery teams.
  • Expand on industry knowledge and best practices. Identify and implement ways of improving the effectiveness and efficiency of the engineering team.

Skills we need:
  • Technical or Bachelor's degree in Systems, Software Engineering or similar.
  • Advanced English.
  • Solid experience as Scrum Master, working with software development teams.
  • Experienced in Project Management frameworks/standard guides.
  • Solid knowledge of Agile approaches (Scrum, Kanban, XP, etc.).
  • Experience with Agile techniques, like Automated Testing, User Stories, TDD, Continuous Integration, Testing, Pairing, Agile Games, etc.
  • Significant knowledge of stakeholder management or customer engagement management.
  • Proficiency in Agile work management tools, such as Azure Devops or Jira.

What we offer you:
  • Economic bonus and merit review.
  • Full Health Insurance (EPS and oncologic) for you and your direct dependents.
  • Fully paid English lessons.
  • All legal benefits (CTS, 30-day paid vacation per year, life insurance, etc.).
  • Generous holidays policy.

Qualifacts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, disability, etc.