Description

• Lead a team of analysts to do AR follow
• Manage day-to-day activities with the team.
• Respond to clients on any process related queries and manage escalations.
• Perform quality check on the A/R follows done by the team before it is sent to the
clients.
• Monitoring and managing workflow or daily targets to assure timely delivery of agreed
SLA’s.
• Tracking and maintaining metrics for a variety of data includes attendance, productivity,
etc.
• Develop processes to improve productivity and quality of the team.
• Mentor analysts and senior analysts. Supervise and train junior staff or new trainees and
encourage good A/R follow up skills and work ethic.
• Participate in the new projects & work towards proper transition of knowledge to team.
• Work with managers to resolve any personnel problems or conflicts that may arise in
the team