Product Manager

Marketing Toronto, Canada


Position at Quadient

The Product Manager helps develop, manage, and support the product roadmaps for Quadient. This includes strong technical and strategic positioning and messaging as well as assisting in all functions related to product requirements management, governance, and product launch.

The Product Manager is a vital link between Product Management, R&D, Marketing, and Sales organizations and must ensure the strategy of Quadient is implemented and lived in the designed products and features. This calls for a high degree of integrity and dedication towards Quadient and the assigned responsibilities.


  • Minimum 5 years’ experience in a similar function in the Software industry with a focus in customer communications, CRM, digital experience, analytics, or BPM
  • Or Minimum 5 years’ experience in a similar function in Software industry with a focus in mobile apps, Cloud and SaaS
  • Experience in at least 2 of the following functions is desirable: Product Management, Product Marketing, Technical Marketing, Marketing Campaigns, Sales, Presales
  • In-depth knowledge of the customer communication market, customer experience management market, competitive solutions and general market conditions and trends is a plus
  • Strong business acumen and technology awareness
  • Demonstrated success in working within a cross-functional environment. Ability to effectively collaborate, influence, and persuade
  • Solid knowledge and understanding of marketing concepts and strategies as well as customer’s needs
  • Must be a strong public speaker, comfortable in front of large, senior groups, and a solid writer
  • Self-motivated to work both independently and collaboratively with team members delivering quality projects with tight timelines
  • Fluent in written and spoken English
  • Degree in Computer Science, Engineering, Economics, Marketing or related discipline
  • Master’s Degree in Business Administration, Marketing or Technical field is a plus


The Product Manager is assigned to the following tasks within the product line on which they are focused:

  • Voice of the Customer to R&D
    • Engage with customers, prospects and others in the market to understand needs, position our capabilities, and be the market-facing driver of the product roadmap
    • Develop and maintain user personas and scenarios
    • Drive and track customer acceptance of new and existing products
  • Product/Solution Messaging & Positioning
    • Define new solution directions and features to maximize market acceptance and sales potential
    • Perform market research to help identify new product opportunities
    • Develop and implement competitive positioning strategies and tactics
    • Formulate detailed business and marketing plans to develop solutions to support the corporate strategic objectives
  • Product Readiness & Launch
    • Plan pre-launch activities, product launches, follow-up activities and on-going market support
    • Assist in the development of marketing materials
    • Modify plans to ensure all financial and business goals as well as marketing strategies are met
    • Create packaging and pricing that optimizes sales productivity and customer value
    • As a team, support tradeshow and workshop coordination for products
    • Attend key events at Executive Level
  • Product Performance
    • Track and evaluate solution performance, including revenue, average sales price, etc.
    • Ensure sustainable differentiation is identified and communicated internally and externally

As with all Quadient employees, the Product Manager is expected to conform to the valid corporate processes and procedures listed within the role description “Quadient Employee”.