Queensland Treasury Corporation Careers

Description

• Develop and implement strategic plans for the operational management and development of systems and networks.
• Establish an effective governance framework that ensures efficient integration of all aspects of the support framework to deliver a stable and secure environment.  

• Oversee vendor relationships and ensure they meet performance expectations.
• Monitor vendor performance, track key metrics, and evaluate their effectiveness.
• Troubleshoot vendor issues and escalate as necessary.
• Collaborate with vendors to optimize service delivery and quality.
• Ensure all vendor contracts are well managed and remain relevant, effective, and active.
• Ensure all vendors are paid correctly and within expected timelines. 

• Lead and develop teams responsible for technology operations.
• Recruit, hire, and train staff.
• Provide continuous feedback, conduct performance reviews, and address any performance gaps.
• Manage staff schedules and assign responsibilities.

• Support discussions at the Executive Leadership Team (ELT) and the Board to ensure they remain fully informed and are well placed to support investment in QTC’s technology strategy. 
• Engage with broader stakeholders across the business to ensure the delivery of technology services continues to support broader business goals.
• Maintain effective communication channels with all stakeholders.

• Apply ITIL best practices to manage IT services effectively across all technical teams, including outsourced services.
• Implement and improve ITIL processes such as Incident Management, Change Management, Problem Management, and Service Level Management.
• Maintain and evolve QTC’s Service Management tools and processes to improve the efficiency of service delivery across the business.

• Develop and manage the operational budget for technology operations.
• Allocate resources efficiently to meet business requirements.
• Monitor expenses, identify cost-saving opportunities, and optimize spending.
• Manage all costs against budget. 

• Technical Expertise: Knowledge in areas such as network architecture, software development, hardware, databases, and cybersecurity. 
• Project Management: Ability to plan, execute, and oversee projects to ensure they are completed on time and within budget. 
• IT Governance: Understanding of IT governance frameworks and the ability to implement them within the organization.
• Vendor Performance Management: An effective understanding of how to extract the best performance from vendor delivered services including a good understanding of contract structure, Service Level Agreement (SLAs)  
• Strategic Planning: Skills in developing and executing IT strategies that align with the business goals. 
• Risk Management: Competence in identifying potential IT risks and developing strategies to mitigate them. 
• Operational Excellence: Ability to build, operate, and optimize business operations and technology capabilities. 
• Innovation and Adaptability: Keeping abreast of emerging technologies and trends to drive innovation and adapt to changing business needs. 
• Leadership and Team Management: Leading and developing a team of IT professionals to support and enhance technology operations.

• Integrity, including upholding strong professional and ethical standards.
• Competent and confident story teller; can effectively cut through large quantities of information to get to the 'so what'.
• Understands the viewpoint of higher management and effectively analyses complex problems. 
• Effectively builds and maintains feedback channels, responds constructively to feedback from direct reports. 
• Establishes a positive environment by always acting with positive intent, and assuming positive intent from others. 

• Builds trust and confidence with the team by communicating clearly, following through on commitment, values diverse perspectives.
• Takes personal responsibility for their team's work.
• Holds team to a standard of excellence and takes pride in the team's work.
• Ability to effectively manage, motivate, and develop a team of technology professionals.
• Strong communication skills to effectively convey complex technical information to non-technical stakeholders and to collaborate with other departments.
• Ability to make informed and timely decisions, balancing risk and opportunity, in a fast-paced and dynamic environment.
• Ability to lead and manage change, ensuring that the organization adapts to evolving threats and technologies.

• Bachelor's or Master's degree in information technology, Computer Science, or related field.

• Industry certifications such as:
  • Information Technology Infrastructure Library (ITIL) 
  • Certified Information Systems Security Professional (CISSP)
  • Project Management Professional (PMP), Certified Scrum Master (CSM) and PRINCE2

• 15 years of experience delivering technology services in complex, high availability technology environments that deliver critical services.
• Experience in contributing to establishing technology strategies and associated roadmaps.
• 7 years experience leading teams of technology professionals.

• Experience working in the financial services industry.
• Experience within the government sector.
• Experience in establishing and maintaining significant public cloud solutions, particularly in Azure. 
• Experience implementing and complying with IS18 (ACSC Essential 8 and ISO27001)