Quote To Cash Specialist

Finance São Paulo, SP


Description

What makes us Qlik

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 12 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 38,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!

 

The Finance Organization

As part of the Finance organization, you will be in a unique position to impact the future direction the company takes. With over 38,000 customers worldwide you will have access to a rich user community to help inform your decisions. Our highly collaborative environment means you will be working with a diverse group of talented people continuously innovating and improving.

 

Quote to Cash & Renewals Specialist

We are looking for a Quote to Cash & Renewals Specialist to join our Quote to Cash Team in São Paulo, Brazil. The Specialist will be responsible for reviewing and processing orders, maintenance renewals and other customer requests for a selected number of enterprise customers in North and South America.

 

Responsibilities include, but not limited to:

 

Order Processing

  • Responsible for reviewing contracts and processing new and add-on software purchases in Salesforce.
  • Working with the Sales Team on Quoting and Order processing
  • Ensure that Software Agreements and Orders meet Revenue Recognition requirements.
  • Analyze customer contracts in light of policies to validate that the structure of pricing and licensing are consistent with price lists and company policies.
  • Invoice and proper delivery of documents to Qlik’s Partners and Clients to ensure  timely payment

 

Maintenance renewals

  • Responsible for preparing and sending out renewal quotes, reminders, and invoices in accordance with Qlik’s 120-90-30 process.
  • Work with assigned customers, sales reps, and credit and collections to accommodate special billing instructions to ensure prompt payment of the renewal invoice.
  • Respond to customer inquiries as it pertains to maintenance amounts, license ownership, purchase history, inventory etc.
  • Provide customers with quotes for Enterprise level support, Dual Use, conversion to Subscription.

 

Account Management

  • Serve as a business partner for the account and work with field sales representatives, sales management and the support organization to build relationships and expedite resolution of customer inquiries.
  • Responsible for addressing licenses management requests i.e. remixes, conversions and license and maintenance transfers.
  • Maintain accurate master data and documents customer records in ERP database.
  • Setting up payment hubs, completing vendor forms and collaborating with customer to accommodate their payment requirements.

 

Reporting

  • Prepare month-end status report of applicable accounts regarding renewal status, new software transactions, license transfers/remixes and other client related changes.
  • Reporting any accounts at risk to senior management and working with our internal customers to resolve the matter.
  • Updating forecast filing weekly for senior management.

 

Skills and qualifications for this role include:

  • We are looking for a newer professional to join our team -- one to two years experience or recent grads
  • BS/BA Finance/Accounting
  • Must be proficient in Microsoft Office (Word, Outlook, Excel)
  • Fluency writing, speaking and reading in English required
  • Fluency writing, speaking and reading in Spanish is a plus
  • Salesforce.com and NetSuite experience a plus
  • Customer service skills and time management for urgent requests over the phone and by email

 

The location for this role is:

  • São Paulo, Brazil

 

If you are interested in the role, we look forward to receiving your application and resume in English.

 

About Qlik

 

 

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

 

 

 

 

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