Customer Success Manager

Customer Success/Support Irvine, California Woodinville, Washington Corbett, Oregon


Description

What makes us Qlik 

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 11 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 45,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!  

 

Customer Success Engineer

Delivering Customer Success is an important focus for Qlik, and we are committed to delighting our customers at every interaction. Understanding our Customer’s needs, creating the right engagement for the right customer at the right time is key. The Customer Success Management team is a cornerstone to ensure we understand customer needs and outcomes and create and manage a set of offerings that result in highly successful and loyal customers.
 

Key Responsibilities & Tasks

Customer Success Managers are responsible for becoming experts in customer use cases, needs and business outcomes to proactively identify how our products, services and value proposition can best drive and support our customers’ journey. You will develop an understanding of Qlik products and services to provide high value-add advice to customer stakeholders at all levels.

  • You will drive adoption of Qlik at all stages of the customer journey, while building high customer satisfaction, maximizing the value of customer investment, and converting them to Qlik promoters.
  • You will also act as the voice of your customers internally at Qlik, providing feedback and insights on how Qlik can better serve our customers.
  • Collaborate with the sales team on account strategy development for assigned customers, understanding and defining customer vision and strategy for maximizing their investment in Qlik’s products.
  • Act as a trusted/strategic advisor to each customer helping to drive continued value of our products and services, while you provide thoughtful leadership, possibly challenging business and technical stakeholders.
  • Ability to travel up to 30% once COVID-19 restrictions are no longer in place

 

Competencies and skills:

The skills and qualifications required for this role:

 

  • At least 3 years’ experience in a Customer Success Manager role or similar.
  • General knowledge of/experience in the SaaS/Software industry, with the ability to learn about and understand enterprise software products and business solutions;
  • Technical knowledge of any of the following: databases, data analytics, enterprise architecture, enterprise software implementation, programming, SQL or other query languages, scripting, web development, cloud technologies, API’s.
  • Excellent listening, communication and presentation skills with strong ability to work collaboratively across the organization and obtain positive visibility and credibility quickly at the C-level. Ability to influence through persuasion, negotiation, and consensus building.
  • Business level English mandatory

Education

Bachelor’s Degree

 

Location/Mobility
USA - California
USA - Washington
USA - Oregon

 

About Qlik 

 

Qlik is an Equal Opportunity Employer and does not discriminate on the basis of any protected category or characteristic.  We value the diversity of our workforce. If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form 

 

AGENCIES: Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means. 

 

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