Qlik Careers

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Director, Customer Success (APAC) Role

The Director, Customer Success (APAC) is responsible for leading Qlik’s Customer Success organization across the Asia-Pacific region — driving adoption, expansion, and retention outcomes for customers using Qlik’s Analytics & AI and Data Integration solutions.

This leader will oversee both Customer Success Managers (CSMs) and Customer Success Engineers (CSEs), ensuring a unified, outcome-driven engagement model across segments and markets. The ideal candidate combines deep customer success expertise with operational rigor, strong commercial acumen, and the ability to inspire teams and customers alike.

What makes this role interesting?

1. Lead the APAC Customer Success Organization

• Manage, coach, and develop regional CSMs and CSEs to deliver measurable business outcomes for customers.
• Foster a “no-surprises” culture — ensuring executive visibility, renewal predictability, and clear action plans for every top account.
• Align regional success strategy to global standards while adapting to market maturity, customer profile, and channel dynamics.

2. Drive Adoption, Value Realization & Retention

• Ensure every top account has a Customer Success Plan (CSP) linked to customer outcomes, with quarterly reviews executed consistently.
• Partner with Sales and Renewals to safeguard and grow GRR ≥ 95 % and NRR ≥ 110 % across the region.
• Track and improve adoption KPIs (time-to-first-value, feature adoption, active usage, business outcomes) and expansion pipeline contribution.

3. Scale CSM/CSE Engagement Across Segments

• Implement the Clock Engagement Model for high-touch, mid-touch, and digital customer segments across Analytics & AI and Data Integration portfolios.
• Build scalable programs for Tier 2 & Tier 3 customers via automation, one-to-many outreach, and partner enablement.
• Oversee partner readiness and enablement for successful delivery through the channel.

4. Strengthen Cross-Functional Collaboration

• Collaborate closely with Sales, Renewals, Advanced Support, and Professional Services to align on account strategy and execution.
• Championing the CSE function as a key differentiator for technical adoption, architecture excellence, and faster time-to-value.
• Serve as a regional voice of the customer, feeding insights into Product, Marketing, and Operations.

5. Operational Excellence & Accountability

• Own all regional success metrics, including renewal forecast accuracy, risk reporting, adoption dashboards, and CSP quality.
• Run a monthly Top Accounts Review and quarterly internal Signature Reviews with CSM/CSE teams.
• Enforce the global 24 / 48 / 5 escalation protocol for red accounts.
• Partner with Global Ops to build data-driven governance for KPIs, playbooks, and process adherence.

Here’s how success in the role looks like:

• Regional GRR ≥ 95 %, NRR ≥ 110 %, and reduced risked ARR.
• 100% of Signature / Top Accounts have up-to-date CSPs and QBRs.
• Measurable improvement in adoption and value metrics across both solution areas.
• APAC recognized as a model region for Customer Success execution and customer outcomes.

We’re looking for a teammate with:

• 10 + years of experience in Customer Success, Technical Account Management, or Post-Sales leadership, ideally within a SaaS or data-platform environment.
• Proven success leading large, distributed regional teams across APAC.
• Deep understanding of data, analytics, integration, and AI solutions.
• Exceptional communicator with executive presence and influence.
• Strong analytical mindset, comfortable with performance metrics and dashboards.
• Experience building scalable success programs and driving operational discipline.

The location for this role is:

Singapore

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about ‘Life at Qlik’ on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

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