Senior Technical Support Engineer

Customer Success/Support Barcelona, Spain

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Description

What makes us Qlik?

 

Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster.

 

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik is a values-driven organization, and following its acquisition of Talend, now serves over 45,000 customers in 100 countries worldwide. Read on to see what we’re looking for right now!

 

 

The Senior Technical Support Role

 

As a Qlik Senior Technical Support Engineer, you'll play a vital role in optimizing product performance and ensuring global customer success. Your duties encompass analyzing, reconstructing, and delivering solutions to complex challenges, initially focusing on the Talend product suite.

 

Own, troubleshoot and solve customer technical issues, using collaboration &troubleshooting best practices. Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group or engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience

 

What makes this role interesting?

 

  • High Impact, High Value: You'll play a pivotal role in ensuring the success of our customers. Dive into complex challenges, analyze, reconstruct, and deliver solutions, making a significant impact on their experience with Qlik's products.
  • Continuous Learning: Immerse yourself in a world of evolving technologies, including data, cloud, and SaaS. Beyond Talend's (and Qlik’s) suite, explore our customers' entire tech stack, keeping your skills at the forefront of industry advancements.
  • Versatile Responsibilities: Wear multiple hats – forensic investigator, customer concierge, and student/teacher. Understand unique customer challenges and, as a subject matter expert, mentor peers through workshops, training, and shaping best practice documentation.
  • Integration Journey: Navigate the evolving landscape as we integrate Talend into Qlik, contributing to the success of this business transformation.
  • Varied Customer Challenges: Tackle unique issues not found in FAQs or documentation. Own and resolve challenges tailored to customer configurations and objectives.

 

 

Here’s how you’ll be making an impact:

 

  • Customer-Centric Excellence: Your role is intricately tied to customer success and loyalty. Demonstrate integrity and accountability in providing expert support resolutions, reducing risks to customers, reputation, and internal teams.
  • End-to-End Ownership: Take charge of overall resolution for escalated cases, even when involving cross-functional groups. Leverage internal technical expertise and tools to deliver effective solutions and contribute to the knowledge base.
  • Knowledge Sharing: Actively participate in technical communications within the team, sharing best practices and staying informed about new technologies. Contribute to the Qlik and Talend communities, offering assistance on generic support issues. 

 

We’re looking for a teammate with:

 

  • Technical Expertise: Strong experience in:
    • JAVA: knowledgeable with java concepts like JVM debugging, performance tuning, and familiarity with analyzing Heap dump and Thread dump, 3 tier web applications and architecture.
    • Linux: Comfortable with command-line operations.
    • Databases: Working familiarity with SQL/Oracle/MySQL Databases.
    • ETL and Big Data: Strength with ETL processes and experience with Big Data  ecosystems
    • SAP: Recent strong experience in an SAP ECC technical or functional area, SAP ECC application architecture, system landscapes and ECC data mode.
  • System Analysis: Ability to analyze system, network, and application log files, and system performance metrics for troubleshooting
  • Administration in major SaaS vendors (AWS, Azure, GCP) 
  • A Team Player with excellent communication skill and problem solving ability.

 

 

The location for this role is:

 

Barcelona, Spain

 

More about Qlik and who we are: 

 

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page. 

 

What else do we offer? 

 

  •                    Genuine career progression pathways and mentoring programs 
  •                    Culture of innovation, technology, collaboration, and openness 
  •                    Flexible, diverse, and international work environment 

 

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs 

 

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests. 

  

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means. 

 

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