Customer Success Manager

Customer Success/Support None, VIC


Description

What makes us Qlik?

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 45,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!

The Customer Success Organization (CSO)

Delivering Customer Success is an important focus for Qlik, we are committed to delighting our customers at every step of their journey. Understanding our customers’ needs, creating the right engagement for the right customer at the right time is key. The Customer Success Management team is a cornerstone to ensure we understand customer needs and outcomes and create and manage a set of offerings that result in highly successful and loyal customers.

How you will spend your time as our next Customer Success Manager

  • Customer Success Managers are responsible for becoming experts in customer use cases, needs and business outcomes to proactively identify how our products, services and value proposition can best drive and support our customers’ journey.
  • You will develop an understanding of Qlik products and services to provide high value-add advice to customer stakeholders at all levels.
  • You will drive adoption of Qlik at all stages of the customer journey, while building high customer satisfaction, maximizing the value of customer investment, and converting them to Qlik promoters.
  • You will also act as the voice of your customers internally at Qlik, providing feedback and insights on how Qlik can better serve our customers.
  • Collaborate with the sales team on account strategy development for assigned customers, understanding and defining customer vision and strategy for maximizing their investment in Qlik’s products.
  • Act as a trusted/strategic advisor to each customer helping to drive continued value of our products and services, while you provide thoughtful leadership, possibly challenging business and technical stakeholders.

 

You will be successful if you have

  • At least 3 years’ experience in a Customer Success Manager role or similar.
  • General knowledge of/experience in the SaaS/Software industry, with the ability to learn about and understand enterprise software products and business solutions;
  • Technical knowledge of any of the following: databases, data analytics, enterprise architecture, enterprise software implementation, programming, SQL or other query languages, scripting, web development, cloud technologies, API’s.
  • Excellent listening, communication and presentation skills with strong ability to work collaboratively across the organization and obtain positive visibility and credibility quickly at the C-level. Ability to influence through persuasion, negotiation, and consensus building.
  • Business level English mandatory

Our way of giving back

To our communities, to the world, and to you is a core part of the culture at Qlik. We encourage our employees to participate in our numerous Corporate Responsibility Program initiatives.

Location/Mobility
This position is based in Australia and can be remote. We try to hire the best person for the job, whether they are on-site or virtual. A good cultural fit is the most important attribute for this role.  A Qlik virtual workplace enables a team member to employ a self-motivated, disciplined, highly responsive approach in achieving team success.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means. 

Qlik is an Equal Opportunity Employer and does not discriminate on the basis of any protected category or characteristic.  We value the diversity of our workforce. If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form