Global MarTech Operations Analyst

Marketing King of Prussia, Pennsylvania Cleveland, Ohio Detroit, Michigan Waltham, Massachusetts Annapolis, Maryland Raleigh, North Carolina New York, New York King of Prussia, Pennsylvania


Description

What makes us Qlik 

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 11 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 45,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!

The Global MarTech Operations role

The Global MarTech Operations role is a key contributor to the overall lead management process and the management of tech stack utilized by Marketing Operations, Marketing and Demand Centre (BDR and Inside Sales organization). This role will be working across different business units.

In this role, you will be responsible for the governance and management of multiple technologies in our stack supporting lead lifecycle and customer journey management processes. Our tech stack included but not limited to CRM, lead routing and assignment, sales engagement, chat engagement, and predictive/scoring/profiling engine. In this role, you will support with user management, design and maintenance of systems integrations and workflows in place between systems, troubleshooting issues, and drive optimization needs.

How you will spend your time as our next Global MarTech Operations Analyst

  • Set up and manage users across the tech stack and maintenance of resources to support enablement and adoption
  • Work with the business to identify areas of optimizations to expand usage and drive adoption of tools
  • Manage and maintain integration points between multiple systems
  • Project manage future integrations between multiple systems to support growing business requirements
  • Manage global lead routing and assignments for relevant Demand Centre and sales teams
  • Manage lead to account matching and auto-lead conversion processes
  • Govern and manage sales engagement platforms
  • Support the implementation of lead lifecycle management processes and technologies
  • Develop and communicate usage and performance metrics to stakeholders
  • Build and maintain process documentations for demand generation and lead management processes and systems best practices
  • Support the integrations, implementation of lead lifecycle and customer journey processes and technologies
  • Monitor daily operations to ensure systems are working as designed
  • Troubleshoot user and data issues related to the tech stack

You will be successful if you have

  • Ability to demonstrate analytical and problem-solving skills
  • Proven ability to prioritize, work independently within a fast-paced environment
  • Excellent verbal, written and communication skills
  • Strong attention to detail
  • Strategic and operational knowledge of best practices in lead management
  • Flexibility to support various data initiatives and provide advisory services to stakeholders
  • Self-driven with ability to work independently, but works well as part of a larger group
  • Experience training users on usage of technologies and generating documentation for process flows
  • Ability to work cross-functionally between teams (IT, marketing, sales, marketing operations)

Competencies and skills:

The skills and qualifications required for this role:

  • Strong knowledge of CRM (Salesforce.com preferred)
  • Strong knowledge of marketing automation (Marketo preferred)
  • Strong knowledge of sales prospecting technologies (Linkedin Sales Navigator, Zoominfo, Cognism preferred)
  • Good working knowledge of lead management, inbound and outbound processes
  • Languages: Business level English mandatory, other relevant languages would be an advantage

Experience & Qualifications
Desired experience with successful track record in one or more of the following areas:

  • A Bachelor’s degree or equivalent experience
  • 3-5 years of relevant work experience

About Qlik

Qlik is an Equal Opportunity Employer and we value the diversity of our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected category or characteristic.  If you need assistance due to a disability during the application and/or recruiting process, please contact us via the Accessibility Request Form

AGENCIES: Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

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