Director Services Operations

Consulting Services Raleigh, North Carolina King of Prussia, Pennsylvania Newton, Massachusetts Atlanta, Georgia Washington, District Of Columbia Columbia, South Carolina


Description

What makes us Qlik

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 38,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!

 The Consulting Services Organization
Qlik Services are all about accelerating the success of our customers, partners and employees. We provide the training, support and consulting needed to successfully develop, deploy and use Qlik. 

 

How you will spend your time as our next Qlik Director of Services Operations

Qlik is searching for a Director of Services Operations with broad knowledge of professional services, education and customer success, along with strong communication skills and consulting operations experience.

In this role, you will work with senior internal stakeholders alongside our finance and IT teams to ensure that the services business has the systems, processes, and reporting capabilities to operate effectively.

 Key Responsibilities:

  • Facilitate the execution of regional financial policies including: contract administration, revenue recognition, receivable management and purchase orders.
  • Establish, coordinate & lead consulting monthly and quarterly business reviews (e.g. Governance Review; end to end from opportunity management to bookings management, to invoice mgmt., to revenue mgmt., to collections).
  • Manage business risk during contract review/approval process, working with the Services Solution Leaders for consulting opportunities and with Legal and RevRec as necessary.
  • Prepare the monthly revenue, bookings forecast and eventually cost forecast, in conjunction with Finance.
  • Provide insight and ideas from an operational perspective to help support the growth of the Consulting Services
  • Partner with cross functional business leaders to identify opportunities for services process improvement, facilitate successful implementation of new programs and process and foster continual process improvement.
  • Develop standards and operational processes that connect consulting to other cross-functional teams (e.g. Finance, Sales, Culture and Talent, IT, Education, Support, etc.) to support the operational needs of Consulting Services. Manage AR, Project Backlog and Utilization Reporting.
  • Influencer and owner of the Global PSA. Provide input and operational excellence for running the Global PSA (Professional Services Automation) System.
  • Influencer of consulting Reporting and Dashboard Apps. Provide guidance for implementation of key enhancements to the Consulting Services App(s).

 
Key Challenges:

  • Manage and execute a regional and global consulting forecast process
  • Manage and maintain consulting approval process for all consulting contracts
  • Create business reporting critical to managing a professional services / consulting organization
  • Maintain and expand the Consulting Operational Run Book / Manager’s handbook to complement corporate policies procedures
  • Manage a global team of Operations Analysts and leaders

 Education 

A Bachelor’s degree or equivalent experience preferred degrees: Computer Science, Computer Engineering, and Information management

 

Location/Mobility
-USA Raleigh, NC or remote NC 
-USA Boston, MA or Great Boston Area
-USA Remote GA
-USA Remote SC

 About Qlik


Qlik is an Equal Opportunity/Affirmative Action Employer, and we value the diversity of our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor’s
 Equal Employment Opportunity Postersincluding the EEO is The Law notice and the Pay Transparency Nondiscrimination Provision.
 

If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form.

 

Qlik offers competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc.

 

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

 

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