Manager, Customer Experience
Description
Role Summary:
As a Manager of Customer Experience, the role's purpose is to support the enhancement of the overall customer experience at Pure. The person for this role is someone who can foster a wholesome relationship with a customer-centric view between Pure's teams to ensure we provide first-class service.
Core Responsibilities:
- Creation, Analysis and distribution of surveys
- Present solutions that fix pain points highlighted in the results.
- Create pilot programs that test the approved solutions.
- Contribute to creation of PowerPoint presentations for Board book pages, Village Halls, relevant projects, etc.
- Organize and attend meetings with effective note taking include next steps and homework tasks for appropriate individuals.
- Update and distribute reporting.
- Demonstrate exceptional customer service (internal/external)
- Support Pure’s ESG program.
- Track and update the customer experience roadmap and priority matrix
- Work closely with marketing and communications to improve all customer facing communications
Required Skills and Experience:
- Three to five years of related work experience, preferably within a hospitality or commercial real estate environment.
- Demonstrated ability to work both independently and in a team environment, is self-motivated and takes initiative.
- Must have strong interpersonal skills to effectively communicate with internal and external parties and provide a high level of customer service.
- Able to collaborate and navigate within various departments at Pure to work together to make tenant-centric decisions.
- Excellent computer literacy & skills (MS Office applications), particularly with excel creating presentations
- Strong analytical and critical thinking skills as this role requires understanding data from various sources, providing analysis in a presentable form, and speaking to the data in an open forum.
- Able to handle multiple projects simultaneously and adapt to a changing environment in a high-growth company.
Our people are what makes us different. At Pure Industrial we are committed to workplace diversity and inclusion within our organization, therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. Successful applicants will also be subject to a background check.