Technical Delivery Manager (Hybrid, Newark)
Description
WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
WebMD Health Corp., an Internet Brands Company, is the leading provider of health information services, serving patients, physicians, health care professionals, employers, and health plans through our public and private online portals, mobile platforms, and health-focused publications.
The WebMD Health Network is composed of numerous affiliated companies.
This position will focus on supporting PulsePoint, a fast-growing healthcare technology company (with adtech roots) using real-time data to transform healthcare. We help brands and agencies interpret the hard-to-read signals across the health journey and unify these digital determinants of health with real-world data to produce the most dimensional view of the customer. Our award-winning advertising platforms use machine learning and programmatic automation to seamlessly activate this data, making marketing, predictive analytics, and decision support easy and instantaneous.
As a Technical Delivery Manager, you will manage web application projects for multiple business lines, working closely with technical leads, internal clients, developers, external vendors, and cross-disciplinary IT team members.
Responsibilities
- Manage project scopes, timelines, resources, deployments, and business/technical relationships – from scoping/planning through implementation
- Facilitate communication and coordination among cross-functional teams
- Ensure that project dependencies, milestones, deliverables, and status are clearly communicated and understood by the project teams, stakeholders, and management
- Identify and manage risks to the success of projects and know when and how to escalate
- Coordinate and manage production releases across multiple development teams, ensuring alignment on timelines, scope, and readiness.
- Ensure project teams are following agreed-to processes (priorities, task management, time tracking, etc.)
- Manage project change requests: training or formal experience in project change management
- Facilitate defect triage during test phases by working closely with Development, UAT, Product, and business stakeholders to prioritize issues and drive resolution.
- Collaborate with the GTM team to align release schedules, launch plans, and cross-functional readiness activities such as Knowledge transfers, FAQ, Legal approval etc.
- Establish and continuously improve a scalable release management process covering development, testing, approvals, and production deployment.
- Help establish OKRs and success metrics
Qualifications
- Minimum 2-5 years of project management/delivery management experience in a similar environment or related field, working with geographically distributed development teams
- Minimum 2-5 years of hands-on experience with Agile/Scrum methodologies
- Strong understanding of the development processes/full SDLC, and how they relate to project management processes
- Process improvement experience through Agile Practices
- Ensure the implementation of best practices in software development and deployment
- Proven experience with project management tracking/reporting tools (e.g. JIRA/ Confluence, Smartsheet, or similar)
- Understanding of web technologies to effectively manage risk & complexities within projects, and those that integrate across project teams
- Experience managing multiple concurrent projects, or a number of project streams under a large program
- Experience managing project dependencies and blocker issues, developing risk mitigation plans, and escalating when required
Professional Skill Requirements:
- Ability to work independently, with some management oversight, to manage multiple projects from inception to completion
- Ability to influence stakeholders and project resources, and negotiate or escalate when competing priorities arise, to meet commitments throughout the project timeline
- Excellent written and verbal communication skills, including presentation skills
- Strong interpersonal and teamwork skills
- Works efficiently with resources in multiple locations
- Strong time management and organizational skills
- Enjoys a highly collaborative, fast-paced environment and thrives on multi-tasking
- Strong attention to detail, follow-through, and organizational skills
- Highly analytical, logical, and good problem-solving skills
- Ability to interact professionally with all levels of staff
Desired (preferred) Skills:
- PMI certification: PSM, CSM, PMP, etc.
- Lean Six Sigma trainings
Education/Certifications:
- BA or equivalent experience
Base salary range: $110,000 - $115,000
Location and Hours
- Hybrid in our Newark, NJ office (283-299 Market Street, 4th Floor, Newark, NJ 07102) or remote
- 9am-6pm EST
Bonus Eligible:
This position is also eligible for a discretionary company bonus, based upon business results.
Benefits:
Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:
Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:
- Health Insurance (medical, dental, and vision coverage)
- Paid Time Off (including vacation, sick leave, and flexible holiday days)
- 401(k) Retirement Plan with employer matching
- Life and Disability Insurance
- Employee Assistance Program (EAP)
- Commuter and/or Transit Benefits (if applicable)
Eligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment
Selection Process:
- Initial Phone Screen (30 mins)
- Hiring Manager Video Interview (30 mins)
- Video Interview with Technical Project Manager (30 mins)
- Additional rounds TBD