Service Technician III (Master Certified Service Technician)
Description
POSITION SUMMARY:
This position is responsible for maintenance and repair of customer equipment as assigned.  This position is trained in at least three skill sets, maintains a high level of productivity, must have three of the four CFESA certifications and is assigned to the on-call roster.  This position demonstrates leadership capabilities with the ability to mentor and train other employees.
 
MAJOR RESPONSIBILITIES:
- Adhere to all SAFETY policies and procedures, including the use of personal protective equipment.
 - Troubleshoot and repair gas, electric, water, refrigeration and steam powered commercial kitchen and HVAC equipment.
 - Utilize tablet to document task (parts order, work order, timesheet) on a timely basis.
 - Communicate professionally with customer regarding required repairs and status.
 - Use proper tools for repair, including hand tools and power tools.
 - Monitor truck stock to insure required parts are stocked on vehicle.
 - Maintain service vehicle, tools and uniforms.
 - Work independently with daily supervision.
 - Participate as scheduled for weekend/holiday on-call rotation and work regular overtime as needed.
 
ADDITIONAL RESPONSIBILITIES:
- Obtain correct part numbers through branch parts person.
 - Collect payment on COD jobs.
 - Contribute positively to branch targets for response time and first time fix rates.
 - Participates in available training to increase skill and knowledge.
 - Performs other duties as required.
 
CONTACTS:
- Internal – Daily with branch staff; occasionally with corporate staff.
 - External – Frequent and regular contact with customers. Occasional contact with factories for warranty purposes.
 
MINIMUM QUALIFICATIONS:
- Must be at least 18 years of age.
 - Completion of a satisfactory background check and drug screen is required.
 - Valid Driver's license and driving record that aligns with our safety standards.
 - 1 Year of applicable experience..
 - CFESA Master Technician with three of the four CFESA certifications.
 
We Offer:
**Sign-On Bonus Available For  Qualified Technicians** 
- Competitive Salary & On-call Pay
 - Company Vehicle & Cell Phone
 - Uniforms Provided
 - Meters & Test Equipment
 - Continuing Education
 - Industry Certification
 - 401k & Profit Sharing
 - Paid Holidays & Vacation
 - Medical & Dental Benefits
 - Short-Term Disability
 - Long-Term Disability Insurance (company paid)
 - Life Insurance (company paid)
 
                               FIND YOUR NEXT FAVORITE WORK HOME!!
                           Visit the Whaley career site and grow with us.
                                www.whaleyfoodservice.com/careers      
 
Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.