Service Support Specialist/ Dispatcher
Description
We are looking for the best Service Support Specialist/Dispatcher!
Position Summary:
Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch and tackle a variety of tasks across all departments.
This is an IN-PERSON position in Windsor, CT Full Time/Hourly Mon-Friday 8:00 am-4:30 pm
Essential Functions:
Task Maestro: Dispatching service technicians for commercial food service repairs. Ensure the correct parts reach the right technician for efficient scheduling.
Office Maven: Proficient in Microsoft office.
Customer Champion: Providing outstanding customer service.
Logistics Pro: Maintain open and thorough communication with technicians on their routes using dispatching software.
Safety Advocate: Prioritize safety and adhere to accident prevention procedures.
Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.
Responsibilities of the Position:
Team Player: This is a non-supervisory role, reporting to the Branch Manager.
Decision Influencer: Your actions can impact people, finances, and our organization's reputation.
Minimum Qualifications:
Educational Foundation: High School diploma or its equivalent.
Experience Insight: Two years of education and/or experience in a related field.
Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.
Safety-First Attitude: Prioritize safety in all you do.
Self-motivated and Organized: Excel at working independently with minimal supervision.
Age Requirement: Must be at least 18 years old.
Physical Demands:
Office Oasis: Primarily work in a typical office environment.
Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be required.
Balanced Posture: A mix of sitting, walking, and standing throughout your day.
Tech-Savvy: Comfortably operate computers and office equipment.
Pay: $20- $25 an hour, based on experience
Ready to unlock your potential as a Service Support Specialist? Join our team, where your dedication and skills make all the difference. Apply now and be part of something exceptional!
About A-Tech
A-Tech Commercial Parts & Service has been a recognized leader in the commercial food equipment repair business in CT and Western MA for over 30 years. Our technicians meet customers’ expectations by providing world-class repair, preventive maintenance, and manufacturer warranty service in restaurants, schools, hotels, hospitals, nursing homes, and other hospitality businesses. Let us know if you want to be part of our team! To learn more, please visit us at:
All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
A-Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
A-Tech is a division of Unlimited Service Group, "All Unique, All United."