Counter Sales Representative
Description
The Counter Sales Associate/Representative is responsible for attending to walk-in customers and answering parts counter telephone calls. This position will generate revenue by soliciting and obtaining orders; understanding and interpreting technical requirements.
Essential Responsibilities & Accountabilities:
- Sales administration duties are performed accurately and on time
- Develop sales opportunities by researching and identifying potential accounts, soliciting new accounts building rapport; providing technical information and explanations; preparing quotations.
- Conduct ongoing customer needs, analysis and research of customer requirements.
- Participate in sales meetings and take responsibility for sales improvement initiatives
- Answers telephones, fax and e-mail inquires in a timely manner
- Fills orders and communicating expected delivery date
- Cooperate with counter sales lead and other department heads to determine essential strategies for sales
- Restock front end with parts, tools and supplies.
QUALIFICATIONS:
- Completion of a satisfactory background check and drug screen is required.
- Valid Driver’s license and driving record that aligns with our safety standards.
- Proficient in MS Office and other computer applications
- Able to read, interpret and explain sales orders and inventory reports.
- Establish and maintain tactful, courteous, and effective working relationships with those contacted in the course of work, including the general public.
- Possess a sense of urgency
- Excellent attendance record
- Exhibit strong leadership and interpersonal skills
- Have extensive customer service skills and the ability to make sound decisions that reflect CKPS values.
- Good organizational, leadership, focus, and time management skills in a rapidly changing and fast pace environment with minimal or no supervision.
- Exhibit the mindset of an Ownership Thinker
- Must be efficient and organized to handle multiple task assigned at the same time.
- Must be able to work overtime, holidays, nights and weekends as needed.
- Must be detail oriented to ensure accuracy of reporting.
- Highly organized with attention to detail
- Work well in a team environment
EDUCATION and/or EXPERIENCE:
- 2+ years’ experience in Counter Sales preferred
- Minumum 1 year of customer service experience
- Product knowledge or industry experience preferred
WORK ENVIRONMENT:
- Office area and Warehouse environment
- 40 hours a week plus overtime