Accounts Receivable Specialist
Description
Accounts Receivable Specialist
Please note: During initial training this position will be 100% on-site. Upon completion of training, will move to a hybrid work schedule – two days remote, three days in office each week.
The Accounts Receivable Specialist works closely with a portfolio of our valued customers to ensure payments are made within terms and follows up when payments are past due. The ideal candidate would conduct account research/reconciliations, resolve customer billing problems, and secure payment on open invoices all while having the ability to build strong relationships with customers. A passion for delighting both internal and external customers is crucial for success in this role.
A Typical Day
- Engage with our valued customers by phone and email to collect on payments owed.
- Make outbound collection calls while keeping and improving customer relations.
- Collaborate with team members to create ways to bring in cash and future revenues.
- Perform account reconciliations as needed to ensure accounting records are aligned.
- Partner with internal stakeholders to align on appropriate collection strategies to maintain key customer relationships.
- Achieve accounts receivable KPI’s, including daily call volume and accounts receivable percent over 60 days.
- Negotiate payment plans when appropriate
- Monitor any trends in payment and recommend customers for credit evaluation
- Research contact information and ensure accuracy on an ongoing basis
- Review orders on hold for release.
- Other duties as assigned.
To Land This Opportunity
- 2-5 years of experience in a collection, accounts receivable, or customer-facing type of role
- Experience in handling a large volume small dollar portfolio with outbound call goals.
- You are a strong team player and possess the ability to collaborate and adapt in partnering with team members across the business.
- Must be self-motivated, customer-centric, and highly organized.
- Experience reconciling AR accounts a plus.
- Ability to function effectively both independently and as a member of a team.
- Self-motivated, goal-oriented, with a proven ability to learn quickly and work effectively in a fast-paced work environment.
- Experience with Global Edge or other ERP software a plus.
Perks
- All the traditional benefits like health insurance, 401K match, employee assistance programs, and time away.
- Profit Sharing
- Casual dress code
- Occasional summer cookouts, holiday lunches
- Profit Sharing
About Your Future Team
- We are a team of go-getters and take a lot of pride in driving results.
- Must successfully complete a background and drug screen.
The RES-G Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.