Field Service Technician
Description
Provisur is an industry leader that pushes the boundaries of ingenuity, bringing precision-engineered food processing equipment, aftermarket parts and service to locations around the world. As a global leader with a close-knit family feel, we take pride in taking care of our people. Check out our videos at jobs.jobvite.com/provisur and see for yourself!
Our Field Service Technicians are electro-mechanically knowledgeable technical support representatives who provide customer assistance in the form of installations, equipment breakdowns and preventative maintenance. They are front-line, customer-facing team members who always keep safety and service excellence top of mind. Technicians travel across the US and to our global client sites to assemble and prepare equipment.
This position will travel approximately 65% of the time. Candidates will need to be based near an airport, ideally in the Eastern region of the United States. Time not spent traveling can be based remote from home.
Our Field Service Technicians are electro-mechanically knowledgeable technical support representatives who provide customer assistance in the form of installations, equipment breakdowns and preventative maintenance. They are front-line, customer-facing team members who always keep safety and service excellence top of mind. Technicians travel across the US and to our global client sites to assemble and prepare equipment.
This position will travel approximately 65% of the time. Candidates will need to be based near an airport, ideally in the Eastern region of the United States. Time not spent traveling can be based remote from home.
What You’ll Do:
- Travel to customer facilities to complete service assignments such as equipment installations and commissioning, customer training, and preventative maintenance service tasks.
- Assist and support customers with troubleshooting and promote a strong information exchange dialog via email, phone, or in-person visits
- Complete customer service trip reports and related documentation. Plan and coordinate schedule and travel arrangements.
What You Won’t Do:
- Suffer from boredom - you’re always doing and learning new things, with a variety of coworkers and customers around the world
- Max out - you’ll step into the same role where many of our leadership team members started, you’ll see plenty of advancement opportunities and chances to earn overtime
Who You Are:
- A tinkerer who loves to uncover how things work and resolve technical issues
- A skilled customer service provider with excellent communication skills
- A tech-savvy do-er with a good understanding of basic mechanical and/or electrical configurations
- A lifelong learner with a passion for advancing your career and seeing beyond your own backyard (with the flexibility to travel domestically and/or internationally at about 50%)
What You’ll Need:
- Two years of work experience in a related role (mechanics, welders, electricians, etc)
- Ability to read electrical schematics and mechanical drawings
- High School diploma or related experience
- Flexibility to work a variable schedule, including evening and weekend shifts
- Passion for technology with the desire to learn and advance in a technical environment
- An analytical mind with the ability to investigate, understand, and explain technical concepts to technical and non-technical individuals
What You’ll Enjoy:
- Environment where we promote from within, cross-train and provide ongoing skill development
- Robust benefits package including great health insurance, holiday pay, employee referral bonuses, and even pet insurance!
- Retirement savings (401k) opportunities
- A remote work policy and ample paid time off (PTO)
- Continuing education assistance
- A company dedicated to the local community that gives back through charitable contributions
Provisur is a proud Equal Opportunity Employer (EOE) and provides an environment of diversity, equality, and inclusion (DEI) to all employees and applicants, regardless of a person’s age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.