IT Support - Stage

Computers/Hardware Milan, Italy


Description

About Us

ProntoPro.it is Italy's largest local service marketplace, expanding internationally. We help millions of users to find a local service professional: we cover 600+ services, ranging from wedding photographers to plumbers to guitar teachers. Within a few years, we expect that booking a plumber or a painter online will be as effortless as buying a book. 

We are looking for people who want to bring impact and help us build something huge that will challenge the way all of your friends and family look for services.

Working at IT Team 

At ProntoPro, our IT department is at the heart of all our activities. To maintain a high level of efficiency and to provide a high-quality service to our users, all employees must be able to work with the proper IT equipment they need.

You will work on the front line, in collaboration with all other departments, ensuring that all IT hardware and software is running at optimum. You will report directly to the IT manager and will also be responsible for all On-Boarding and Off-Boarding of employees regarding the IT area.

Responsibilities

Installation, ongoing maintenance, and support of IT equipment, including–but not limited to:

  • Laptops and desktop computers.
  • Printers and scanners.
  • Workstation maintenance.
  • Mobile phones and VoIP

Besides, your responsibilities include:

  • Provide technical support to all employees.
  • Take care of the configuration of software tools and business systems, client and server, to meet employee needs and upgrade requests.
  • Support the IT Front Desk and asset management inventory.
  • Install and upgrade network devices and related software.
  • Support colleagues both in-person and remotely by setting support priorities.
  • Activate/deactivate accounts on company systems during the on-boarding and off-boarding process.

Requirements

  • A solid, in-depth understanding of both computer software and hardware: you have experience in MS Windows System and Linux/Unix support.
  • Fluent understanding of English (both verbal and written): you’re able to communicate technical information to non-technical audiences.
  • All-round team player: you keep others informed of anything that contributes to the performance of the team, the department, or the company at large,
  • Ability to identify and prioritize in order to satisfy and support employees.
  • Experience with Exchange Server Tools, Office 365, and other cloud-based applications a plus.

Workplaces

Our IT team is located in Milan -via Carlo Farini, 41.

We have flexible working hours and give you the possibility to work from home when you prefer to. Working from our offices means:

  • Terraces and relax areas
  • Foosball and ping-pong tables
  • Coffee machines
  • Fresh fruit
  • Intelligent fridge with delicious food available 24/24
  • Ticket restaurants
  • Casual Friday every day
  • Friday beer at 5 p.m.