Internship: Recruiting and People Operations

Human Resources Milan, Italy


About Us is Italy's largest local service marketplace, expanding internationally. We help millions of customers to find a local service professional: we cover 600+ services, ranging from wedding photographers to plumbers to guitar teachers. Within a few years, we expect that booking a plumber or a painter online will be as effortless as buying a book. 

We were born as a startup. Even though we are experiencing an advanced phase of growth, the startup agility still guides our processes and decisions.

We believe in meritocracy - results and ideas count.

We don’t like bureaucracy - data in hand, we prefer to act and experiment rather than procrastinate. It’s more efficient to make mistakes and learn from them rather than remain stable and wait unless we become perfect.

We are obsessed with learning - dedication, hard working and openness to feedback are the clues to constant self-improvement, innovation and better product-market fit!

We are proud of our international and informal environment. Our employees come from all over the world - there are more than 16 different nationalities at ProntoPro! English is our first language.

ProntoPro has always been supported by successful investors  and entrepreneurs. Being a part of network lets us develop innovative solutions without typical start-up risks. 

We are looking for people who want to bring impact and help us build something huge that will challenge the way all of your friends and family look for services.

Your Role: Recruiting and People Operations Intern

ProntoPro has an exceptionally ambitious goal. To achieve this, the People Team must help ensure that ProntoPro is an exceptional group of people who work together efficiently. Your personal goal inside People Operations will be supporting us on finding these exceptional people, getting them to join us and onboarding them. It will be a 6-month intense internship (with a possibility of a full-time hiring) during which you will learn: 

  • How to source, select and recruit the right talent across different channels, with a particular focus on the marketing team located in Milan but operating across different European markets;
  • What an international team of marketing does in a startup; 
  • How to build network with the best European universities and Italian entities;
  • What are the administration procedures of hiring both, interns and full-time employees;
  • How to deal with candidates making sure they have great experience from the very first contact; 
  • Don't forget we are a startup-biased: People Operations must ensure that ProntoPro is an exceptional group of people who work together efficiently. There are dozens of other things that you may end up doing to help us achieve our goal!


  • You have a Bachelor or Master Degree or are studying to get any of them;
  • Are proficient in English and have at least an intermediate level Italian - we use both languages in the People team on a daily basis;
  • High energy! You're the first point of contact for an external candidate and you represent what we stand for - an explosive and positive change and optimism;
  • Learning mindset: you can't stop learning from people, books, online resources, articles, conversations with others;
  • Good communication skills: it's not about grammar, it's about courage to communicate - this helps to attract great candidates and to connect with internal teams;
  • Precision and good organization skills: we have a lot of things to do and that's why we need to be very well-organized and always prioritize. 
  • Previous internship experience may help you to get on board

Our culture and environment - what to expect 

  • An opportunity to bring impact on the society - our product can be possibly used by millions of users and professionals, we are changing the service market's dynamics!
  • A possibility to get new skills and learn fast in a stimulating environment
  • A chance to solve hard problems and do things you have never done before
  • Great, knowledgeable colleagues - we spend much time together and constantly learn from each other
  • International environment 
  • Monthly all-hands dedicated to business and people updates 

Other things you will find at ProntoPro

  • Beautiful office in Isola district in Milan, with a terrace and a relax area (foosball, ping-pong table, coffee machines)
  • Flexible working hours and a possibility to work from home 
  • Free fruit 
  • Ticket restaurants  
  • Intelligent fridge with delicious food available 24/24
  • Casual Friday EVERYDAY!
  • Italian Apertirivo every Friday at 5 pm!