Digital CRM Intern

Digital Marketing Milan, Italy


About Us is Italy's largest local service marketplace, expanding internationally. We help millions of customers to find a local service professional: we cover 600+ services, ranging from wedding photographers to plumbers to guitar teachers. Within a few years, we expect that booking a plumber or a painter online will be as effortless as buying a book.

We were born as a startup. Even though we are experiencing an advanced phase of growth, the startup agility still guides our processes and decisions.We believe in meritocracy - results and ideas count.

We don’t like bureaucracy - data in hand, we prefer to act and experiment rather than procrastinate. It’s more efficient to make mistakes and learn from them rather than remain stable and wait unless we become perfect.

We are obsessed with learning - dedication, hard working and openness to feedback are the clues to constant self-improvement, innovation and better product-market fit!

We are proud of our international and informal environment. Our employees come from all over the world - there are more than 16 different nationalities at ProntoPro. We work hard and have fun at work! ProntoPro has always been supported by successful investors and entrepreneurs. Being a part of network lets us develop innovative solutions without typical start-up risks.

We are looking for people who want to bring impact and help us build something huge that will challenge the way all of your friends and family look for services.

Internship at Marketing Team

We work on making the platform easily accessible to both, customers and professionals, through organic marketing and paid marketing activities that cover all possible channels. There is also a team in charge of PR, social media and communications who cares about external communication, both to our professionals and clients. During your internship you will support the team of CRM and Community and will have the opportunity to learn from them tools, processes and dynamics.

The projects usually last up to 6 months. We have a strong preference for curricular internships.

Your Role: Digital CRM Intern

You will manage our newsletter from planning to execution and reporting:
you will have the possibility to spread ProntoPro services to millions of users!
In particular, you will:
  • Plan our newsletter according to our strategy;
  • Optimize our email marketing KPIs (Delivery Rate, Open Rate, CTR, Conversion Rate, etc etc);
  • Work closely with Marketing Team to implement new user flows,cross-selling and upselling of services.

Selection steps - how it works

  • First step: If you successfully pass the resumè screening process, you will have a call with one of our recruiters;
  • Second step: Technical challenge through which we will test your reasoning and analytical skills;
  • Then: Interview with the supervisor and team manager OR Group Assessment
We will evaluate your candidature at every stage of the recruiting flow. No matter to what stage you get, we will always share feedback with you. It is crucial for us to make it a learning experience and we are thankful for the time people spend with us.

Our culture and environment - what to expect

  • An opportunity to bring impact on the society - our product can be possibly used by millions of users and professionals, we are changing the service market's dynamics!
  • A possibility to get new skills and learn fast in a stimulating environment
  • A chance to solve hard problems and do things you have never done before
  • Great, knowledgeable colleagues - we spend much time together and constantly learn from each other
  • International environment Monthly all-hands dedicated to business and people updates

Other things you will find at ProntoPro

  • Beautiful office in Isola district in Milan, with a terrace and a relax area (foosball, ping-pong table, coffee machines)
  • Flexible working hours and a possibility to work from home
  • Free fruit
  • Ticket restaurants 
  • Intelligent fridge with delicious food available 24/24
  • Casual Friday EVERYDAY!
  • Italian Aperitivo every Friday at 5 pm!