UX Researcher

Product Milan, Italy


About Us

ProntoPro.it is Italy's largest local service marketplace, now expanding internationally. We help millions of customers to find a local service professional: we cover 400+ services, ranging from wedding photographers to plumbers to guitar teachers. Within a few years, we expect that booking a plumber or a painter online will be as effortless as buying a book. Today that's not the case, and we're out to change it. The opportunity is huge.

We are a fast-growing startup: 2 people in March 2015, now we are over 100. We strive to minimize bull*** and maximize impact: average age is 29, because often brain is more important than experience; we work in open space, because communication needs to happen quickly; everyone has very large responsibilities, because we don't have time to do any handholding (and we think it's counterproductive).

Investors include people from Google, Facebook, eBay, McKinsey, as well as the famous entrepreneurs behind Immobiliare.it. We have the growth-rate of a startup, but not the risk...

We are looking for people who want to help us build a service that everyone will use multiple times a year; a service that will make a difference in society. It's not an easy job.


  • You have a minimum of 4 years of applied experience in user research.
  • You are able to find meaning in data.
  • You are tech savvy and able to use any kind of research software.
  • You have a growth mindset and are constantly learning new things.
  • You are able to run live user tests and interviews.
  • You are able to lead multiple projects and tasks at a time.
  • You are fluent in English and Italian - as well as a fantastic communicator.
  • Preferred but not required:
    • You understand Jobs To Be Done
    • You have a background in psychology, anthropology or similar
    • You are also a designer

Your Role

ProntoPro has an exceptionally ambitious goal and achieving this goal required significant product evolution. Despite our incredible growth, we are still missing THE perfect product-market fit. This is where you come in. Along with the rest of the team your personal goal will be to achieve this fit. Let's dive a bit deeper into what this means:

  • You will manage and conduct user research
  • You will be responsible for understanding the main problems and opportunities that we have
  • You will participate in recruitment activities for user research¬†
  • You will plan and implement the overall user research strategy and methods
  • You will work closely with product management to identify research topics
  • You will work side by side with designers and business intelligence¬†

Note: If you want, please add any example work under the point "Additional files" as part of your application