Intern - Content Creator and UX Copywriter

Product


Description

About Us

ProntoPro.it is Italy's largest local service marketplace, expanding internationally. We help millions of users to find a local service professional: we cover 600+ services, ranging from wedding photographers to plumbers to guitar teachers. Within a few years, we expect that booking a plumber or a painter online will be as effortless as buying a book. 

We were born as a startup and even though we are experiencing an advanced phase of growth, the startup agility still guides our processes and decisions.  

We don’t like bureaucracy - data in hand, we prefer to act and experiment rather than procrastinate. It’s more efficient to make mistakes and learn from them rather than remain stable and wait unless we become perfect.

We are obsessed with learning - dedication, hardworking and openness to feedback are the clues to constant self-improvement and innovation. 

We are proud of our international and informal environment. Our employees come from all over the world - there are more than 16 different nationalities at ProntoPro, English is our first language. We work hard and have fun at work!

ProntoPro has always been supported by successful investors and entrepreneurs. Being a part of Immobiliare.it network lets us develop innovative solutions without typical start-up risks. 

We are looking for people who want to bring impact and help us build something huge that will challenge the way all of your friends and family look for services. 

Working in Design Team

You will be part of our Design Team, currently counting 6 people and expected to grow bigger in 2021.

You will join a multidisciplinary team composed of UX/UI Designers and Visual Designers.

In ProntoPro’s Design Team we take our pride in delivering the best experience with a tidy, trustworthy and transparent Product.

Your Role 

ProntoPro has an exceptionally ambitious goal and achieving this goal requires significant product evolution.
Despite our incredible growth, we are still missing THE perfect product-market fit. This is where you come in.
Along with the rest of the team your personal goal will be to achieve this fit. Let's dive a bit deeper into what this means:

  • You will be asked to analyze and review the current state of the Company communication, and propose how to improve it
  • You will produce enjoyable copy and micro-copy for our Product - all with the aim to continuously improve our customer’s experience
  • You will maintain and expand our Brand Communication Guidelines
  • You will be responsible for maintaining consistency of wording and tone of voice in all of our channels, working closely with several internal departments and stakeholders, each one with their own specific needs
  • You will not be alone - you’ll work in collaboration with product managers, designers and researchers to better understand and solve our customers’ problems

You

  • You are a fantastic communicator
  • You passionate about Communication and UX Copywriting for digital products
  • You are solution-oriented
  • You have a growth mindset and are constantly learning new things
  • You are known for your attention to detail: you crave perfection in two-words micro copy as well as in long form articles
  • You are comfortable with the concepts of customer journeys and customer experience
  • You can work on a tight schedule to deliver high quality work
  • You are an Italian native speaker, and you feel comfortable in speaking in English (for internal communication only) 

Our culture and environment - what to expect 

  • An opportunity to bring impact on the society - our product can be possibly used by millions of users and professionals, we are changing the service market's dynamics!
  • A possibility to get new skills and learn fast in a stimulating environment
  • A chance to solve hard problems and do things you have never done before
  • Great, knowledgeable colleagues - we spend much time together and constantly learn from each other
  • International environment 
  • Monthly all-hands dedicated to business and people updates

Other things you will find at ProntoPro

  • Beautiful office in Isola district in Milan, with a terrace and a relax area (foosball, ping-pong table, coffee machines)
  • Flexible working hours and a possibility to work from home 
  • Free fruit 
  • Ticket restaurants  
  • Intelligent fridge with delicious food available 24/24
  • Casual Friday EVERYDAY!
  • Italian Aperitivo every Friday at 5 pm!