Bilingual Patient Care Advocate (French/English)

Member Services Canada


Are you passionate about helping people and getting patients the answers they need? We are looking for a bilingual fertility Patient Care Advocate fluent in both French and English, to join our team. You should be a proactive person, with excellent communication skills and a positive, can-do attitude. Gain new knowledge about a growing industry while using your customer relations and patient care experience. The patient is at the center of everything we do - you are the front line! 

What you'll be doing... 

  • Own the Progyny member relationship for specific clients 
  • Ongoing concierge service for your members 
  • Educating on available services 
  • Providing information on fertility treatment and centers 
  • Serving as a liaison between members and clinics 
  • Maintaining member satisfaction by answering member's questions via call or email 
  • Scheduling appointments 


You should be driven to deliver results and can establish rapport, earn trust, and effectively collaborate with others in a fast-paced business environment. You should have a positive attitude and a background in reproductive medicine and patient care. 

  • Prior experience in fertility and/or insurance required 
  • Professional fluency in French and English required
  • Excellent customer service and interpersonal skills - ability to communicate accurately and concisely 
  • Ability to work independently and demonstrate good judgment 
  • Knowledge of fertility industry and patient procedures required 
  • Highly organized, quick learner, with ability to multitask and prioritize work effectively 
  • Action oriented and motivated by results 
  • Full of energy when faced with challenges 
  • Able to make and implement tough decisions 
  • Flexible and adaptable 
  • Hard working 
  • Empathetic and genuine 

About Progyny:   

Progyny is a leading fertility benefits management company in the US. We are redefining fertility and family building benefits, proving that a comprehensive and inclusive fertility solution can simultaneously benefit employers, patients, and physicians. Our benefits solution empowers patients with education and guidance from a dedicated Patient Care Advocate (PCA), provides access to a premier network of fertility specialists using the latest science and technologies, reduces healthcare costs for the nation’s leading employers, and drives optimal clinical outcomes. We envision a world where anyone who wants to have a child can do so.   

Our mission is to make any member’s dream of parenthood come true through a healthy, timely, and supported fertility and family building journey.   

Come join a company that’s been recognized by Modern Healthcare as one of the Best Places to Work in Healthcare.    

Our perks:  

  • Family friendly benefits:  
  • Paid maternity and paternity  
  • Fertility benefits (including egg freezing and IVF)  
  • Emergency childcare program  
  • Parent’s group  
  • Health, dental, vision and life insurance options for employees and family  
  • Paid vacation and summer flex time  
  • Company equity  
  • Bonus program  
  • 401K Match  
  • Monday breakfasts/ Friday lunches/ healthy snacks  
  • Company social events  
  • Sit/ stand desks   

Progyny is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.