Bilingual Patient Care Advocate (French/English)

Member Services Canada Quebec, Canada


Are you passionate about helping people and getting patients the answers they need? We are looking for a bilingual fertility Patient Care Advocate fluent in both French and English, to join our team. You should be a proactive person, with excellent communication skills and a positive, can-do attitude. Gain new knowledge about a growing industry while using your customer relations and patient care experience. The patient is at the center of everything we do - you are the front line! 

What you'll be doing... 

  • Own the Progyny member relationship for specific clients by providing ongoing concierge service for your members Services as a liaison between members and clinics  
  • Effectively educate eligible members on available and covered services 
  • Provide information on fertility treatment and centers 
  • Maintain member satisfaction by answering member's questions via call or email 
  • Assist with scheduling appointments and obtaining authorizations 
  • Provide information on deductibles, co-insurances, and maximum out of pocket amounts.  

About you...

  • Prior clinical fertility experience or knowledge of the fertility industry and patient procedures required 
  • Professional fluency in French and English required (Québécois preferred)  
  • Prior insurance experience required 
  • Nursing Background, preferred 
  • Genetic Counseling, preferred 
  • Excellent customer service and interpersonal skills  
  • Ability to communicate accurately and concisely 
  • Ability to work independently and demonstrate good judgment 
  • ability to multitask and prioritize work effectively in a fast paced, high-volume environment  
  • Action oriented and motivated by results 
  • Demonstrated ability to make and implement tough decisions 

About Progyny:   

Progyny is a leading fertility benefits management company in the US. We are redefining fertility and family building benefits, proving that a comprehensive and inclusive fertility solution can simultaneously benefit employers, patients, and physicians. Our benefits solution empowers patients with education and guidance from a dedicated Patient Care Advocate (PCA), provides access to a premier network of fertility specialists using the latest science and technologies, reduces healthcare costs for the nation’s leading employers, and drives optimal clinical outcomes. We envision a world where anyone who wants to have a child can do so.  

Our mission is to make any member’s dream of parenthood come true through a healthy, timely, and supported fertility and family building journey. 

Come join a company that’s been recognized by Modern Healthcare as one of the Best Places to Work in Healthcare.  

Our perks: 

  • Family friendly benefits: Paid maternity and paternity, fertility benefits (including egg freezing and IVF), emergency childcare program, parent’s group  
  • Health, dental, vision and life insurance options for employees and family  
  • Paid vacation and summer flex time  
  • Company equity  
  • Bonus program  
  • 401K Match  
  • Company social events  
  • Flex days (3 days a week in the office) for positions located at NY office 

In compliance with New York City's Wage Transparency Law, the annual wage range for NYC-based applicants is: $25.00/hour - $35.00/hour. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.

Progyny is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.