Patient Care Advocate

Member Services New York, New York Remote, United States


Are you passionate about helping people and getting patients the answers they need? We are looking for a fertility Patient Care Advocate in our New York office. You should be a proactive person, with excellent communication skills and a positive, can-do attitude. Gain new knowledge about a growing industry while using your customer relations and patient care experience. The patient is at the center of everything we do - you are the front line!

 What you'll be doing...

  • Member (patient) care advocate:
  • Own the Progyny member relationship for specific clients
  • Ongoing concierge service for your members
  • Educating on available services
  • Providing information on fertility treatment and centers
  • Serving as a liaison between members and clinics
  • Maintaining member satisfaction by answering member's questions via call or email
  • Scheduling appointments 

You should be driven to deliver results and can establish rapport, earn trust, and effectively collaborate with others in a fast-paced business environment. You should have a positive attitude and a background in nursing.

  • Prior experience in fertility and/or insurance required
  • Excellent customer service and interpersonal skills - ability to communicate accurately and concisely
  • Ability to work independently and demonstrate good judgment
  • Knowledge of fertility industry and patient procedures required
  • Highly organized, quick learner, with ability to multitask and prioritize work effectively
  • Action oriented and motivated by results
  • Full of energy when faced with challenges
  • Able to make and implement tough decisions
  • Flexible and adaptable
  • Hard working
  • Empathetic and genuine

About Progyny: 

Progyny is a leading fertility benefits management company in the US. We are redefining fertility and family building benefits, proving that a comprehensive and inclusive fertility solution can simultaneously benefit employers, patients, and physicians. Our benefits solution empowers patients with education and guidance from a dedicated Patient Care Advocate (PCA), provides access to a premier network of fertility specialists using the latest science and technologies, reduces healthcare costs for the nation’s leading employers, and drives optimal clinical outcomes. We envision a world where anyone who wants to have a child can do so. 
Our mission is to make any member’s dream of parenthood come true through a healthy, timely, and supported fertility and family building journey. 
Come join a company that’s been recognized by Modern Healthcare as one of the Best Places to Work in Healthcare. 

Our perks: 

  • Family friendly benefits: 
  • Paid maternity and paternity 
  • Fertility benefits (including egg freezing and IVF) 
  • Emergency childcare program 
  • Parent’s group 
  • Health, dental, vision and life insurance options for employees and family 
  • Paid vacation and summer flex time 
  • Company equity 
  • Bonus program 
  • 401K Match 
  • Monday breakfasts/ Friday lunches/ healthy snacks 
  • Company social events 
  • Sit/ stand desks  

Progyny is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.