DX Customer Success Intern
We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress.
Progress Digital Experience (DX) product group empowers organizations to rapidly build and deploy human-centered, AI-powered digital experiences - from apps to websites - that drive customer acquisition, retention and competitive success. Progress DX offers the best solution designed for developers and marketers alike. Join us as a Customer Success Intern and help us do what we do best: propelling business forward.
Please note this 6-month intern position offers flexible work hours once the university year starts and a hybrid work model (onsite and work from home).
Progress Digital Experience (DX) product group empowers organizations to rapidly build and deploy human-centered, AI-powered digital experiences - from apps to websites - that drive customer acquisition, retention and competitive success. Progress DX offers the best solution designed for developers and marketers alike. Join us as a Customer Success Intern and help us do what we do best: propelling business forward.
Please note this 6-month intern position offers flexible work hours once the university year starts and a hybrid work model (onsite and work from home).
In this role, you will:
- Support the Customer Success team by helping respond to customer questions via email and chat, with guidance and training
- Learn how to onboard new customers and assist them with basic product setup and first steps
- Help keep customer information organized and up to date in internal systems (e.g., CRM tools)
- Assist in reviewing basic customer activity data to spot users who may need extra support
- Collect and organize customer feedback to help the team understand user needs and improve the product
Your background:
- Passion for working in a dynamic, client-facing setting
- Enthusiastic, driven, and confident personality
- Go-getter, systematic, and organized
- Fluency in English is a must
- Interest in systems and tools (Salesforce, HubSpot, etc.)
What we offer in return is the opportunity to join a talented team of bright and nice people and also to enjoy:
- A generously paid internship program
- 15 days’ vacation for 6 months + an extra day off for your birthday
- A dedicated mentor and a detailed onboarding plan to get up to speed
- A possibility of future job opportunities based on performance and hiring needs after the internship
- Premium healthcare and dental care coverage
- A modern office with a well-equipped gym onsite
- And many other perks!
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Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!