Market Research, Director, Client Service & Project Management

ProdegeMR El Segundo, California Dallas, Texas New York City, New York


Description

Named as one of LA's Best Places to work in 2020, Prodege, LLC, is an internet and media company that provides solutions to marketers and market researchers and is dedicated to “creating rewarding moments” for its members by rewarding them with more than $700 million in cash and free gift cards since inception. Prodege is comprised of four consumer brands — Swagbucks, MyPoints, ShopAtHome, and InboxDollars— which deliver engaging content and valuable rewards to more than 100 million members worldwide. Prodege's complementary suite of business solutions helps brands boost engagement with consumers by making it easy to gather insights, listen to their audience and gain further exposure to drive brand loyalty.

We are currently seeking a Market Research, Director, Client Service & Project Management for our team.

The person in this position will manage a large and growing team of project management experts and be responsible for growing client relationships through ensuring they, and their team, provide “white glove service” and high quality research deliverables. This role requires effective collaboration, time management and client service skills.  

The ideal candidate will be a true team player with a proven track record of success in marketing research, project management, managing people and servicing clients. For the past few years, ProdegeMR has seen transformative growth and is building the team to continue to foster successful relationships and further escalate our growth trajectory.

 The Director, Client Service & Project Management will…

  • Oversee a client service team of 30+ project managers located in our El Segundo headquarters, Dallas and India offices and working from home offices across the US
  • Constantly looks for ways to innovate and evolve our technology, practices and approaches
  • Lead the development of any new processes or best practice standards
  • Proactively identify potential issues across projects and provide viable solutions
  • Consult with clients to understand their research needs and how Prodege can deliver to meet those needs
  • Lead the design and execution of complex research projects
  • Facilitate trainings for direct team as well as internal partners & stakeholders
  • Support the business development team on new business proposals and meetings

About You:

  • 12+ years of market research experience, ideally within the project management function or with relevant experience of managing research projects from inception to completion
  • 5+ years of management experience, preferably a mixture of remote & locally based employees
  • Deeply familiar with the entire market research process:
    • Proposal and Pricing
    • Questionnaire Design
    • Survey Programming Process
    • Data Collection/Sampling
    • Data Processing / Design of Tab & Banner Specs
    • Data Reporting / Visualization
  • Able to travel both domestically and internationally (Travel is required and depending on where the final hire is geographically located, travel can be upwards of 25%)
  • Obsessed with providing top of the line client service
  • Exceptional verbal and written communications skills
  • Expert at working as efficiently & quickly as possible – our customers demand results quickly, our employees must make complex decisions quickly as a result
  • Savvy with project management tools and concepts
  • Exceptional analytical aptitude and results oriented
  • Enjoy working in a global team environment
  • Bachelor’s degree

 It’s a plus if you have some level of familiarity with:

  • CRM solutions(i.e NetSuite,Pipedrive, Salesforce, etc)
  • The inputs and outputs of survey scripting and data reporting platforms (e.g. Confirmit, Decipher, Dimensions, Qualtrics, etc.)
  • SPSS
  • Data Visualization tools (e.g. Dapresey, Infotools, Tableau etc.)