Customer Service Associate

Customer Service El Segundo, California


Description

A cutting-edge marketing and consumer insights platform, Prodege has charted a course of innovation in the evolving technology landscape by helping leading brands, marketers, and agencies uncover the answers to their business questions, acquire new customers, increase revenue, and drive brand loyalty & product adoption. Bolstered by a major investment by Great Hill Partners in Q4 2021 and the strategic acquisition of Pollfish, a modern, mobile-first survey platform, Prodege looks forward to more growth and innovation to empower our partners to gather meaningful, rich insights and better market to their target audiences.

As an organization, we go the extra mile to “Create Rewarding Moments” every day for our partners, consumers, and team. Come join us today!

We are currently hiring for a Customer Service Associate to join our team. The Customer Service Associate will be responsible for representing the company in a positive and professional manner while answering the inquiries and questions of our users.

Additionally, the Customer Service Associate will:

  • Answer live chat and e-mails from our users and assist them while meeting quota (200 cases/day).
  • Troubleshoot user issues and questions with a positive and friendly attitude.
  • Collaborate on team decisions.
  • Respond to all chat inquires throughout the workday while answering e-mails.
  • Communicate clearly and professionally via live chat and e-mail.
  • Work efficiently with all departments to ensure customer inquiries are resolved in a timely manner.

Additional skills and experience required:

  • At least 1 year of live chat & email customer service experience is required.
  • Have general computer knowledge and typing speed of 35 wpm.
  • Excellent verbal and written communication skills are a must. (Writing sample will be requested during the interview process.)
  • Proficiency with Google Drive and Zendesk software will be a plus.
  • Basic skills in Microsoft Word and Excel Functions.
  • Must be detail oriented, capable of managing competing priorities and meeting tight timelines.
  • Must be self-motivated and deadline/quota oriented.
  • Must be able to work productively with limited supervision.

While this is a hybrid role, associates are expected to work in our El Segundo office twice a week.