Build and Release Support Engineer

Engineering Bellevue, Washington


About ProbablyMonsters™ Studios
ProbablyMonsters Studios is a developer-led independent game company with the mission to unite, guide, and empower talented teams to create exceptional original games while thriving in stable and meaningful careers.

Our 3 studios are each developing an original game:
• Firewalk™ is working on a new multiplayer IP to be exclusively published by PlayStation
• Cauldron™ is developing a single-player, adventure-driven game
• Our RPG Team is creating a next-gen co-op RPG

We recently announced the largest Series A raise in gaming history at $250 million, which provides our teams with the resources and creative environment needed to foster stable, rewarding, and life-long careers. Our Monster mindset of people-first, our ethos of predictable excellence, and our purpose of inspiring a healthier industry has attracted 200+ likeminded professionals who unapologetically defend the sustainable home we have built together, a home free of storms that allows for focused creativity.

The Role
We are looking for a Build and Release Support Engineer to join our release management team. Our Build and Release Support Engineer is responsible for helping to troubleshoot build and release engineering-related issues, communicate with other internal teams such as Development, Quality Assurance, and Information Technology, and provide the first line of support for the build and release organization.

Who You Are:

  • You are respectful, trustworthy, and approachable.
  • You are interested in building and release engineering tooling and systems such as source control, build farms, and CI/CD systems.
  • You are passionate and effective at working with others.
  • You are driven to achieve excellence in technology.
  • You are interested in operating systems and the underlying infrastructure needed to support performant systems.
  • You are a troubleshooter at heart who enjoys finding solutions to technical issues.
  • Have a strong appetite for gaining and sharing knowledge
  • You thrive working in a collaborative environment

What You Will Do:
  • Assist in supporting the needs of multiple game studios.
  • Troubleshoot daily technical issues with build and deployment systems.
  • Review, triage, and pick up support requests through an internal Build and Release Engineering support ticketing system.
  • Assistant in managing build, deployment, and source control systems.
  • Assist in supporting the build system infrastructure used by the studios.
  • Work closely with studio engineering teams and other build engineers to ensure efficient and problem-free systems.
  • Ensure clear communication with other teams while troubleshooting and resolving issues.
  • Provide the first line of support to studio engineering teams.
  • Create documentation and help refine processes as you learn.

Minimum Qualifications:
  • Experience in a support role (Help Desk, Technical support, etc.).
  • Experience writing and debugging code in at least one language.
  • Interest in working with source control and build systems.
  • Experience with both Windows and Linux operating systems.
  • Understanding of networking technologies and related hardware.
  • Ability to troubleshoot technical issues and isolate problems quickly.

Bonus Points:
  • Experience with Unreal 4.
  • Experience with Jenkins.
  • Experience with Perforce and/or GitHub.
  • Experience with console, PC, and mobile development.
  • You enjoy playing video games.

Our commitment to you:
  • A people-first culture founded on respect, trust, approachability, and accountability.
  • A stable home that values your potential, deeply cares about your work-life balance, and is committed to investing in your craft and long-term career.
  • Competitive benefits package including health and family benefits, employee assistance program, flexible and paid time off, financial benefits and professional and personal development.